Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2023-05-26T09:15:57+00:00

    Did the issue got resolved for any one ?

    I got upgraded to 1.6.00.11166 (64-bit) version but still facing this issue.

    1000 XM3 headset when connected to laptop, everything is working as expected including Noise Cancellation. On other apps like ZOOM also, the headset working fine.

    But as soon as I start a Teams call, noise cancellation stops working and I can hear the "Ambient Sound".

    Any help would be appreciated to fix this issue :( It's driving me crazy now

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-05-26T09:18:19+00:00

    Same for me. I though after the update, It'll be fixed :( but sadly, it's still there on win 11.

    The worst part is, the headphone works fine with other apps like ZOOM on the same win 11 laptop

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2023-06-13T13:31:19+00:00

    +1 same issue here. im on Microsoft Windows 10 Enterprise Version 10.0.19045 Build 19045 and MS teams ..1.6.00.12455.

    BR.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-06-15T10:44:53+00:00

    My MS Teams was upgraded to 1.6.00.12455 and I'm still facing this same issue which is "I'm hearing Ambient sound" while having a teams call.

    The only change I could see after the latest upgrade is that if you change the "Microphone" to native speaker in Teams>Device Settings, you will not hear Ambient sound.

    My question is: Does the "Noise cancellation works" ? when we could hear the Ambient sound while on a teams call ?

    Thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments