Teams calls with WH-1000XM3

Anonymous

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

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68 answers

Anonymous

2022-10-20T13:22:14+00:00
Hello Ioannis,

My name is Sajjad, and I am an Independent Advisor. I will be working with you in order to resolve this issue.

I would suggest you do the following solutions one at a time and see if it works, if not, then move to the next solution.
1. Try Signing out and Signing in.
2. Completely uninstall and re-install MS Teams.
3. Clear MS Teams Cache.
Below is the link on how to Clear MS Teams Cache:

https://learn.microsoft.com/en-us/microsoftteam...

Let me know, if it worked or if you need any further assistance.

Warm Regards,

Sajjad
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Anonymous

2022-10-20T13:29:47+00:00
Hello Ioannis,

My name is Sajjad, and I am an Independent Advisor. I will be working with you in order to resolve this issue.

I would suggest you do the following solutions one at a time and see if it works, if not, then move to the next solution.

Try Signing out and Signing in.

Completely uninstall and re-install MS Teams.

Clear MS Teams Cache.

Below is the link on how to Clear MS Teams Cache:
https://learn.microsoft.com/en-us/microsoftteam...

Let me know, if it worked or if you need any further assistance.

Warm Regards,

Sajjad
Hello,

I have tried all of these.

I have also tried to reset my headphones, unpair, uninstall drivers, and many more.

Nothing has solved the issue though.
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Anonymous

2022-10-21T05:07:59+00:00

It seems like it's a bug and I would like you to report it in this feedback portal.

https://feedbackportal.microsoft.com/feedback/f...

In the meantime, I would suggest you download the Microsoft Teams Desktop App old version which came before 1.5.00.28361 version and was working fine for you. Attached are some references for you that came before this version:

Let me know, if it worked or if you need any further assistance.

Warm Regards,

Sajjad
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Anonymous

2022-10-21T06:08:59+00:00

Hi,

I have tried this also but once I install an older version it automatically upgrades to 1.5.00.28361.

Is there a way to avoid this?

Thank you
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Anonymous

2022-10-21T07:25:35+00:00

You can refer to this link on how to Stop Microsoft Teams From Automatically Updating:

https://wikilivre.org/culture/how-do-i-stop-mic...

Disclaimer: The link above is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

However, I would like to invite you to submit a request for this functionality at the feedback portal link, https://feedbackportal.microsoft.com/feedback/f... or you can click on Help (from Teams) > Suggest a feature.

I hope this answers your question.

Warm Regards,

Sajjad
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