Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-22T16:24:55+00:00

    I have had this same exact issue! Temporary solution I have found is to go into device settings in TeamsUI and do a custom setup to change headphones from "WH-1000XM3 Hands-Free AG Audio" to "WH1000-XM3 Stereo" and then change the microphone input to the laptop internal mic. Not ideal at all, but makes it not as bad as the headphone mic being constantly active.

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  2. Anonymous
    2022-11-21T16:24:42+00:00

    Sajjad747 - As you can see from the comments on this post, there are a number of frustrated people over this issue. Has there been any further action taken to resolve this bug?

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  3. Anonymous
    2022-11-21T07:35:56+00:00

    I noticed this as well and I thought it was something wrong with my headphones... This is getting out of control; it is a domino effect. I cannot believe that an application can cause this chain of issues.

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  4. Anonymous
    2022-11-21T07:19:47+00:00

    Things are getting even worst. Once I exit a call in teams the headphones will remain in the call mode (ambiance sound) and I cannot use youtube for example unless I disconnect the headphones from Bluetooth and connect again. The same applies when I after this want to join another call in teams. I won't hear anything unless I disconnect from Bluetooth and connect again.

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  5. Anonymous
    2022-11-15T11:28:40+00:00

    I have also alerted IT department at Volvo Cars. Hope they can push for a quick solution. We are quite many using this headset.

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