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Hi all,
I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.
So here are my default settings which won't give me noise cancellation.
If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm on Teams version 1.6.00.6754 (64 bit version) and as soon as my laptop got upgraded to windows 11, I started having this same issues.
@Microsoft Teams: Kindly assist here.
Can you post which version of Windows and Teams are currently installed on your PC?
I'm still having issues on Windows 11 / Teams 1.6.00.4472, but I know they do rolling releases, so you might have a fixed version which isn't available to me yet.
My headphones are working fine in Teams again. Personally I have not taken any action, so I assume a software update has resolved the problem.
I have same problem but is on Windows 10
That link to clear cache dont work 404!