Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-04-26T12:25:25+00:00

    just one more update:

    Headphone's working as expected with Web version of Teams. So that confirms the issue with Teams app version

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  2. Anonymous
    2023-04-26T08:37:15+00:00

    Are you on windows 11 ? Which version of Teams are you using ?

    Thanks.

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  3. Anonymous
    2023-04-26T08:36:29+00:00

    @nsmith: Thanks for the suggestion.

    I tried updating MS Teams but It says that you're on the latest version i.e. 1.6.00.6754 (64 bit version).

    Are you sure that the version Teams Version 1.6.00.9379 (64-bit) would fix this. I mean, did you have the same issue with older version and it got fixed after updating to 9379.

    Thanks.

    @Hogstad Vegard: If it gets resolved for you in future, please let me know so that I can follow the exact same thing.

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  4. Anonymous
    2023-04-26T04:51:55+00:00

    Using this 1.6.00.6754 (64-bit) version - and I have had the same problem.

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  5. Anonymous
    2023-04-25T16:16:01+00:00

    I've been testing the new work preview/early adopter release that was recently made available and it seemed to be resolved for me there. You might give that a shot and see if it makes a difference for you as well.

    Work Preview Version Info

    Teams version 23104.900.2020.2949

    Client version is 49/23040901300

    Additionally, there's a new version on the production channel which I'm having success with. I'm unsure if it relates to my testing of the work preview release or not. If you don't have access to the work preview, it would be a good test as well assuming the rolling production release has reached you.

    Production Version Info

    Teams Version 1.6.00.9379 (64-bit)

    @Devdoot S - it looks like you're at least one version behind this one.

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