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Hi all,
I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.
So here are my default settings which won't give me noise cancellation.
If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)
Managing sound and video settings during Teams meetings and calls for optimal communication
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Same for me. I though after the update, It'll be fixed :( but sadly, it's still there on win 11.
The worst part is, the headphone works fine with other apps like ZOOM on the same win 11 laptop
Did the issue got resolved for any one ?
I got upgraded to 1.6.00.11166 (64-bit) version but still facing this issue.
1000 XM3 headset when connected to laptop, everything is working as expected including Noise Cancellation. On other apps like ZOOM also, the headset working fine.
But as soon as I start a Teams call, noise cancellation stops working and I can hear the "Ambient Sound".
Any help would be appreciated to fix this issue :( It's driving me crazy now
I just updated to 1.6.00.11166 and the problem is still present, at least on Windows 11 which I use.
@Devdoot S - Noise cancellation was not working at all for me in Teams through April 19th. On April 20th, I started testing the work preview version where I found it was resolved and used that version exclusively until April 25th.
Yesterday (April 25th), I switched back to the production version and found that it was working again in version 1.6.00.9379. Reading through the updater logs, it looks to me like I was running verison 1.6.00.6754 up until about 6 PM on the 19th. The next entry in the log is April 20th at 11 AM showing version 1.6.00.9379, but by then I had already switched.
I cannot rule out that using the work preview changed something like a shared configuration or library because of the overlapping timelines. It will be interesting to see what others see when they get the latest version in the production channel.