Teams calls with WH-1000XM3

Hello,

Has anyone found the fix ? Please keep us updated.

Is this issue only with 1000 XM3 or XM4 as well ? Can anyone confirm this ?

Thanks.

I second this. On my PC that the issue only occurs in the Teams app, not the web version. Using 1.6.00.22378, windows 10.

In the Teams app, the noise cancelling is disabled as soon as a call is started. Only way to get it back is to bounce the headphones (Sony WH-1000XM3).

Hi Paulo,

The settings configured by you would not use the 1000XM3 mic and hence totally defeat the purpose of "Noise Cancellation" headphone as the NC feature will not work in the current configuration. That's the reason you're hearing more noise as compared to earlier.

I'm not sure why this hasn't been fixed yet. The same happened over an year ago, but it got fixed with updates. But it's not the same this time.

I'm 1000% sure that this issue is from MS Team's end as my 1000xm3 headphone works well with other apps like ZOOM, GoTo etc.

Thanks.

Hi,

Same problem here... using Win10 and Teams 1.6.00.18681.

Workaround that I used was described here on one of comments:

• changed speaker to STEREO using WH-1000MX3
• mic to use the mic of notebook

This ended the problem of AMBIENT SOUND using NOISE CANCEL of WH-1000MX3 until a definitive fix was provided. Of course that this revoked my capability of do meetings away from my computer... but hear any noise increased by WH-1000MX3 mics... was sooo weird!

Best Regards,

Possibly the same issue: I got used to having the noise cancelling enabled in MX3 while in meetings even though it was a bit weird at first not hearing myself properly. However, in noisy environment this was a MUST feature as otherwise I couldn't hear anything in the meeting. Now I hear myself in the meetings but I also hear the loud noise around me, which totally destroys the purpose of noise cancelling headset. This has changed in past month or so in Teams for me. This is not an issue with ANY OTHER software that captures my headset mic for meetings, recordings etc.

At least following do NOT solve the issue:

• Mute myself
• Change audio device (The same headset is shown as both "Hands-free" and "Stereo")
• Change noise suppression settings, and all the other available settings in the Teams Meeting Device settings.
• Disable "Listen to this device", disable all audio enhancements, allow/deny exclusive control in device settings
• Disable every single other mic device
• Reboot the headphones, reboot the computer
• Fiddle with the NC/Ambient/Off settings of the headphones meeting
• Update all drivers, and windows (though I still have to stick with Win10)
• Pray for some entities and curse others, then vice versa.

Luckily there is ONE way to get around this issue: Use the web version of Teams. This works because browser does the mic capturing instead of Teams app; and I believe this also proves that the root cause of the issue is in Teams app.