Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-10-21T05:07:59+00:00

    It seems like it's a bug and I would like you to report it in this feedback portal.

    https://feedbackportal.microsoft.com/feedback/f...

    In the meantime, I would suggest you download the Microsoft Teams Desktop App old version which came before 1.5.00.28361 version and was working fine for you. Attached are some references for you that came before this version:

    Let me know, if it worked or if you need any further assistance.

    Warm Regards,

    Sajjad

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-10-20T13:29:47+00:00

    Hello Ioannis,

    My name is Sajjad, and I am an Independent Advisor. I will be working with you in order to resolve this issue.

    I would suggest you do the following solutions one at a time and see if it works, if not, then move to the next solution.

    1. Try Signing out and Signing in.
    2. Completely uninstall and re-install MS Teams.
    3. Clear MS Teams Cache.

    Below is the link on how to Clear MS Teams Cache:
    https://learn.microsoft.com/en-us/microsoftteam...

    Let me know, if it worked or if you need any further assistance.

    Warm Regards,

    Sajjad

    Hello,

    I have tried all of these.

    I have also tried to reset my headphones, unpair, uninstall drivers, and many more.

    Nothing has solved the issue though.

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-10-20T13:22:14+00:00

    Hello Ioannis,

    My name is Sajjad, and I am an Independent Advisor. I will be working with you in order to resolve this issue.

    I would suggest you do the following solutions one at a time and see if it works, if not, then move to the next solution.

    1. Try Signing out and Signing in.
    2. Completely uninstall and re-install MS Teams.
    3. Clear MS Teams Cache.

    Below is the link on how to Clear MS Teams Cache:

    https://learn.microsoft.com/en-us/microsoftteam...

    Let me know, if it worked or if you need any further assistance.

    Warm Regards,

    Sajjad

    Was this answer helpful?

    0 comments