Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-02T09:16:02+00:00

    Any news here? Issue persists. Thank you

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  2. Anonymous
    2022-11-01T16:05:25+00:00

    I have the exact same issue and it's now horrible to do Teams meeting. Before, Noise canceling was great now It's worst as Mics picks up ambiant noise.

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    7 people found this answer helpful.
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  3. Anonymous
    2022-10-31T13:53:39+00:00

    I should have noted that I was running Windows 10.

    I was upgraded to Windows 11 over the weekend and the workaround doesn't work either.

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  4. Anonymous
    2022-10-28T07:41:50+00:00

    Thank you i'll give it a try...it will be great if MS can fix it ASAP

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  5. Anonymous
    2022-10-26T20:49:25+00:00

    I am experiencing the same problem with the WH-1000XM3. I've found that I can resolve the issue by deleting the %localappdata%\Microsoft\Teams folder and rebooting the computer. This temporarily reverts me back to version 1.5.00.8070. The headphones/microphone work flawlessly, until the updater runs overnight, and I have to repeat the whole process again.

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    3 people found this answer helpful.
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