Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-15T07:58:44+00:00

    Same for me. Terrible. Fix ASAP or I will stop using Teams.

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  2. Anonymous
    2022-11-08T15:06:58+00:00

    I'm not saying we won't get an official response here, but it is unlikely. For that reason, I'm trying to work through my IT department to escalate through Microsoft's official support channels. With business/enterprise accounts, Microsoft will only support account administrators.

    If you're able to do the same, I'd recommend it - the squeaky wheel gets the grease.

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  3. Anonymous
    2022-11-08T09:09:59+00:00

    I have exactly the same issue here - it's only for Teams, all the other applications are working fine.

    Please fix this Microsoft! It worked fine before the updates.

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  4. Anonymous
    2022-11-08T08:30:42+00:00

    This is really annoying. Anyone from Microsoft Teams to provide a permanent solution?

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  5. Anonymous
    2022-11-08T08:11:50+00:00

    Can we have an approximate ETA on when the issue is expected to be fixed? This is getting frustrating 😓

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