Teams calls with WH-1000XM3

Anonymous
2022-10-20T11:29:39+00:00

Hi all,

I have an issue with my headphones (WH-1000XM3) when having teams calls probably after the last team update to version 1.5.00.28361 as it was working fine before. The issue is that I cannot use the stereo setting when on call which provides the noise cancellation feature of my headphones. Please note that this feature works fine in all the other applications I am using including youtube, skype etc.

So here are my default settings which won't give me noise cancellation.

If I switch to stereo I only hear my voice. (cannot hear the rest that is in the call)

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-10-31T11:05:46+00:00

    I have the same issue and would very much appreciate a fix for this.

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  2. Anonymous
    2023-09-10T11:00:36+00:00

    Any new updates?

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  3. Anonymous
    2023-09-01T13:41:46+00:00

    I have the same problem! The XM4s are quality headphones, wish Microsoft would support them!

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  4. Anonymous
    2023-08-23T14:38:54+00:00

    I have the same issue.

    Does anyone know the official response from Microsoft as this is their issue as the headphones are working perfect elsewhere?

    This is definitively a problem specific to Teams and this model of headset. Whether the headset is doing something "wrong" that other vendors work around or whether the problem is a bug in the Microsoft tech stack is unknown. Microsoft only really "guarantees" that Teams Certified headsets will be fully compatible. For everything else it's a, "your mileage may vary" position.

    I don't think we'll get a public statement, but it can't hurt to keep voting/commenting on the issue as new versions roll out and the issue persists. That at least makes it more likely that someone will prioritize a permanent fix.

    I continue to have some success with the "NEW Teams", so I'm hopeful that once it's stable enough to just be the standard version, maybe it will be a solved problem.

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  5. Anonymous
    2023-08-23T13:22:38+00:00

    I have the same issue.

    Does anyone know the official response from Microsoft as this is their issue as the headphones are working perfect elsewhere?

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