Teams calls with WH-1000XM3

Possibly the same issue: I got used to having the noise cancelling enabled in MX3 while in meetings even though it was a bit weird at first not hearing myself properly. However, in noisy environment this was a MUST feature as otherwise I couldn't hear anything in the meeting. Now I hear myself in the meetings but I also hear the loud noise around me, which totally destroys the purpose of noise cancelling headset. This has changed in past month or so in Teams for me. This is not an issue with ANY OTHER software that captures my headset mic for meetings, recordings etc.

At least following do NOT solve the issue:

• Mute myself
• Change audio device (The same headset is shown as both "Hands-free" and "Stereo")
• Change noise suppression settings, and all the other available settings in the Teams Meeting Device settings.
• Disable "Listen to this device", disable all audio enhancements, allow/deny exclusive control in device settings
• Disable every single other mic device
• Reboot the headphones, reboot the computer
• Fiddle with the NC/Ambient/Off settings of the headphones meeting
• Update all drivers, and windows (though I still have to stick with Win10)
• Pray for some entities and curse others, then vice versa.

Luckily there is ONE way to get around this issue: Use the web version of Teams. This works because browser does the mic capturing instead of Teams app; and I believe this also proves that the root cause of the issue is in Teams app.

I was downgraded to Windows 10 from Dec 9th-Jan 31st and the noise cancellation was working perfectly. Today, I was "upgraded" to Windows 11 and it's broken again.

Teams Version 1.6.00.1381 (64-bit)

I have exactly the same problem with my WH-1000XM3 and Teams. When a call starts ambient noise mode is activated and makes it really hard to focus on the call. It even amplifies many noises around me! My Teams was last updated on 15.11.2022 to version 1.5.00.31168 (64 bit) and I believe this behaviour started after that. I was already thinking of buying new headphones until I found this thread discussing the very same problem. I really hope this get fixed soon!

I have also alerted IT department at Volvo Cars. Hope they can push for a quick solution. We are quite many using this headset.

I am experiencing the same problem with the WH-1000XM3. I've found that I can resolve the issue by deleting the %localappdata%\Microsoft\Teams folder and rebooting the computer. This temporarily reverts me back to version 1.5.00.8070. The headphones/microphone work flawlessly, until the updater runs overnight, and I have to repeat the whole process again.