MS Teams crashes when EOS Webcam Utility is used for Video

Anonymous
2020-10-26T16:20:43+00:00

Hi, 

I am using Microsoft Teams for my school. I am using EOS Webcam Utility (NOT Beta) with my Canon EOS 80D. It was working perfectly with video calls for school up until about two weeks ago. Now, whenever I turn on my camera in a video call (and the video setting is EOS Webcam), my Teams crashes and I get an error saying, "There was a glitch. Sorry for the inconvenience. Please sign in again." 

In my school, there is an expectation that my camera is on, and my computer's webcam is unusable, so I really need this fixed, and quickly.

Thank you so much for any help you can provide. 

Kane

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-24T21:24:03+00:00

    Did not work for me.  Ugh

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  2. Anonymous
    2020-11-24T19:11:32+00:00

    Microsoft support sent me this solution and it worked for me.

    Open a PowerShell window (Right-click the start menu, then select Windows PowerShell from the menu), and paste the following line in it:

    spps -Name Teams; gci $env:AppData\Microsoft\Teams -Directory | ? { $_ -in ('Cache','databases','blob_storage','IndexedDB','') } | % { Remove-Item $_.FullName -Recurse -Force }

    Then, just press enter

    This will clear the cache for Teams, which just might clear up these problems.

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  3. Anonymous
    2020-11-24T09:02:17+00:00

    I have been experiencing this problem since my Teams Windows client upgraded to Teams Version 1.3.00.30866 (64 bit).

    Every time I select my EOS camera in the Teams client it crashes with a message 'there was a glitch'. The only work around has been to revert to an older version of the client which works well but is not ideal as I am not getting access to the new functionality. Any updates on progress would be appreciated.

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  4. Anonymous
    2020-11-23T23:11:59+00:00

    Thanks for the obs suggestion. I found that using teams in the edge browser works with the eos utility software. Easier workaround for the time being.

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  5. Anonymous
    2020-11-23T16:15:19+00:00

    This just started happening to me today. I have been teaching using my Canon M50 all summer and fall. This is the worst time, the end of the semester, for this to happen.

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