Teams Audio Messages not working

Anonymous
2020-02-21T08:45:47+00:00

Hi,

We just started using MS Teams. One of my coworkers has troubles using audio messages on his Android phone. When he taps on the little microphone to record a message, he gets this error message: "Error recording audio".

Since audio messages is something we use very frequently, this is a bit of a problem. I tried to google the problem to find out more, but I can't find any reference to this error on the internet.

Recording audio messages works fine for everybody else, so I'm a bit stumped as to what's happening here.

Can anybody help?

Thanks so much,

Barbara

Microsoft Teams | Microsoft Teams for business | Other

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Anonymous
2020-07-21T19:30:09+00:00

So there is an update.

Microsoft identified this as a bug with Intune. A fix is scheduled for the end of August 2020.

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  1. Anonymous
    2021-01-14T13:50:06+00:00

    Hey guys an update!

    Well Microsoft without letting anyone know release an update to the Company portal app in the Play Store. With this update it fixes the voice note issue with Teams. 

    Please update if this got fixed by you guys.

    thanks!

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  2. Anonymous
    2020-03-20T16:19:19+00:00

    hi all my conpany has recently adopted teams as the work from home main app for contacting each others, we have almost 3000+ employees and all Android users are facing the same exact issue, but iPhone users are using it fine

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  3. Anonymous
    2021-01-14T14:55:14+00:00

    Hey it worked for me now. Update your app!

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  4. Anonymous
    2020-02-21T14:04:31+00:00

    Hi Ankita

    Thanks a lot for your quick answer!

    I did everything you suggested: The problem seems to be with the android phone, not the account. On my iphone, I can record voice messages from my coworkers account just fine.

    The android phone and Teams app are both up to date. I've reinstalled Teams 3 times already, it doesn't help.

    What else can I do?

    Thanks so much for your help,

    Barbara

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