Microsoft teams stuck on "Loading Microsoft Teams"

Anonymous
2020-03-24T11:00:18+00:00

Hi,

I have a reccurent issue with MS teams app from desktop on Windows 10, it loads, and ask to sign into O365. Then it hangs for hours.... task manager shows 4 Teams.exe threads. 

I have uninstalled, rebooted, and reinstalled 64 bit Teams.  Cleared all cached credentials in Windows 'credential manager'

Cleaned up user Team cache with

set TEAMPATH=%appdata%\Microsoft\teams

del /Q %TEAMPATH%"application cache"\cache\*.*

del /Q %TEAMPATH%\blob_storage\*.*

del /Q %TEAMPATH%\Cache\*.*

del /Q %TEAMPATH%\databases\*.*

del /Q %TEAMPATH%\GPUcache\*.*

del /Q %TEAMPATH%\IndexedDB\*.*

del /Q %TEAMPATH%"Local Storage"\*.*

del /Q %TEAMPATH%\tmp\*.*

pause

Reinstalled Teams : It worked once but hanged again after relaunching Teams.

Here is the window Teams gets stucked on :

I can use Teams Web app but have the message :

We're experiencing limitations with OneNote in Microsoft Teams. Please use OneNote for the web to edit this notebook.

When opening OneNote for the web i have issues with notebooks not showing some tabs with folowing error message :

Reloading page does not solve the problem.

Who can you help me for both problems ?

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

44 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-11-20T08:40:49+00:00

    I might have a fix!

    NB: DO NOT install Teams as stand-alone app. As i understand it conflict with the one provided with Office via 'Teams Machine

    • Wide Installer'.

    First check if you find C:\Program Files (x86)\Teams Installer folder with two file in ('setup.json' and 'Teams.exe').

    If YES, this fix should work for you.

    1. Unistall Teams and all the Office suite (mine is 365 provided by University IT but as i understand it should work also for other IT provided suite and for private licence)
    2. Go to File Explore (or Win+R) and paste *%appdata%\Microsoft*
    3. Find 'Teams' folder and delete it.
    4. Restart your PC.
    5. Install again your office suite, login and update it (open Word -> Account -> Update Options -> Update now)
    6. Restart your PC again.
    7. If after restart Teams login automatically appear it should be fixed and just login. If not, follow the next steps
    8. After you fully update Office, open File Explorer and go to C:\Program Files (x86)\Teams Installer
    9. Execute 'Teams.exe' and a new installation and login process should start.
    10. ENJOY

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  2. Anonymous
    2020-04-30T09:52:53+00:00

    I am having the exact same issue for my desktop app even after cleaning up my cache.

    Can't use the browser as I can never join calls on there.

    Was there any resolution to this?

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-03-24T20:17:39+00:00

    Hi Michael,

    Thank you for posting your issue on Microsoft Community. You may try to create a new Windows 10 user account and performing a clean install the latest Teams client to see whether the problem still occurs.

    If you still having problem please provide us with the detailed Teams logs files via the Private Message for further analysis.

    About the OneNote error there is temporary changes OneNote in Teams will be read-only for commercial tenants, excluding EDU. Users can go to OneNote for the web for editing. Download size and sync frequency of file attachments has been changed. You can find details on these and other OneNote related updates in the link: Awareness of temporary adjustments in Microsoft OneNote

    Regarding this point, we would truly appreciate your kind understanding.

    Best regards,

    Shyamal

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-11-20T09:26:55+00:00

    Tried all this but it did not work!

    What I then did was to find an earlier version of Temas and installed that an that worked. Subsequently I updated it to the latest version and that also worked.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-09-23T08:51:58+00:00

    I have same issue too. I re-installed OS and still have same issue.

    Hope someone can give us the solution.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments