Loud Beeping when Muted in a MS Teams Call

Anonymous
2022-04-18T22:27:05+00:00

When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.

I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.

Is Microsoft doing anything to solve this issue? Is there a solution to this?

It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-06-25T11:29:54+00:00

    a poor man's workaround (perhaps mentioned here before?):

    in order to mute my side but still listen through the Shokz, change the microphone in the Teams [settings>device settings, then on the microphone pull down choose a different microphone from the Shokz (typically your default microphone)] and then mute that other microphone.

    Then if you want to speak you can either use that other microphone buy unmuting, or using a few more clicks change back to the Shokz microphone and then speak.

    kind of trivial but does the job for me.

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  2. Anonymous
    2023-08-10T15:27:05+00:00

    I'm still having this issue. I used to be able to work around it by setting my microphone to Microphone Array (Realtek High Definition Audio (SST)). Unfortunately, that no longer works. If I try to set my microphone to a device that's different from my speakers, I completely lose all audio.

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  3. Anonymous
    2023-08-10T15:41:56+00:00

    I contacted Shokz & they only provided the OpenComm adapter for free when the problem was 1st encountered. Since they've come out w/OpenComm2 UC (that comes w/the adapter) they sell the Loop110 wireless adapter separately for $49.95. They sent me a $9 off coupon since I'm having the issue. I haven't purchased it yet, but have seen LOTS of replies that this has helped! Hope this helps anyone else.

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  4. Anonymous
    2023-08-23T19:12:44+00:00

    This worked for me.

    Goto Teams Device Settings... and set your Microphone to be your webcam's mic
    and not your headset's mic.

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  5. Anonymous
    2023-08-23T20:21:57+00:00

    I just received the adaptor & it works like a charm! I prefer not to use my internal laptop mic (if that's what you meant by webcam mic) since it picks up too much extra sound (even the internal fan). The OpenComm cancels all that out so really needed the fix the headset :-).

    10/13 - update

    The dongle did work well until I had a power blip & then everything was reset. The order in which you set up the dongle makes a difference (not truly plug & play), so I'm now just un-muting my headset when muted on TEAMS (Thanks Brian P35 :-). ah well.

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