Loud Beeping when Muted in a MS Teams Call

Anonymous
2022-04-18T22:27:05+00:00

When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.

I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.

Is Microsoft doing anything to solve this issue? Is there a solution to this?

It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-28T13:07:14+00:00

    How did you manage to send you a new dongle?

    When contacted them about the same issue and requested a dongle, they refused to send me one and wrote this to me:

    "Actually, this is the setting of the headphone. It is a mute reminder of your headphone. Since it is a factory setting, there is no way to change/turn off it by the end user.

    We will forward your request to engineering. Hope this could be canceled in the future"

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  2. Anonymous
    2022-10-28T13:14:42+00:00

    Hmmm. I had a different issue, headphone beeped every 5-10 seconds when muted - but it was similar as it was due to an MS software update. I figured it was worth a shot.

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  3. Anonymous
    2022-10-28T13:25:27+00:00

    It is the same issue i have, beeps every 5 seconds when muted. And surely it came after an MS update. So i wonder how people got Aftershokz to send them a dongle for this issue, as my answer was that it is an hardware as-is- issue.

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  4. Anonymous
    2022-10-28T13:34:13+00:00

    Shokz OpenCom - same here but with version: "You have Microsoft Teams Version 1.5.00.28567 (64-bit). It was last updated on 28.10.2022."

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  5. Anonymous
    2022-10-28T14:21:23+00:00

    Seems this problem of intermittent double tone during a teams call has been reported with multiple headsets over several years. I have not changed my setup at all and experienced it for the first time today.

    SOLUTION: It seems this is resulting from a double mute... Teams is muted and the headset is muted. I resolved easily by depressing both the + & - buttons on my headset simultaneously to take off the headset mute. By repeating the process I can bring the problem back. I think it is a "feature" from aftershocks to remind you that you are muted.

    Enjoy!

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