Managing sound and video settings during Teams meetings and calls for optimal communication
Hi Nelsy_H,
May I know whether this issue happen on using both Teams web client and Teams desktop client?
If you are using Teams desktop client then try to use the Teams web client (https://teams.microsoft.com) via Incognito/InPrivate browsing window with latest Chrome/Edge Chromium to check this issue. It will help us determine whether it is specific Teams desktop client side issue.
Moreover, I would suggest you please report it to our dedicated developer team directly via Teams app. Tap Help (?)> Report a problem
Note: Your account need proper permission to report a problem within the Teams app. If you don't see "Report a problem" please contact your company Office 365 admin for further assistance.
Your patience and understanding will be highly appreciated.
Best regards,
Shyamal