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When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.
I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.
Is Microsoft doing anything to solve this issue? Is there a solution to this?
It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Initially it is to hold the + & - simultaneously. However, his only addresses it if you are not toggling back and forth with the TEAMS MUTE. Seems a software change in TEAMS side caused the teams mute button to force a headset device mute as well.
what is your workaround with Aftershockz?
Hello,
same annoying problem with my Shokz OpenRun Pro headphones.
The BEEP is really loud and prevents me to use these headphones for Teams calls.
Could you please address the problem ?
Thanks and regards
Luca
I Received a new Aftershokz headset earlier this week.
Old Headset had no issue with Microsoft Teams.
However, During a meeting today, I was unpleasantly surprised by this Terrible double beep everyone is describing. My head is still spinning.
Terrible experience to have to present after listening to this noise.
The only temporary fix for me was what another user cited
'As stated above...long press on + and - on headset at same time and you will hear "Mute off" command. Now double tone is gone when I mute in MS Teams. Thanks BizUser123 for the tip'
However, Immediately after unmuting and muting, the noise continues.
But I least for now I can be muted long term without drawback.
I reached out to Aftershokz, I hope they help. Their customer experience was fantastic previously.
Seems this problem of intermittent double tone during a teams call has been reported with multiple headsets over several years. I have not changed my setup at all and experienced it for the first time today.
SOLUTION: It seems this is resulting from a double mute... Teams is muted and the headset is muted. I resolved easily by depressing both the + & - buttons on my headset simultaneously to take off the headset mute. By repeating the process I can bring the problem back. I think it is a "feature" from aftershocks to remind you that you are muted.
Enjoy!
This just started today and was very irritating. Glad I found this string. The issue is due to double mute on Aftershokz and on MS Teams. As stated above...long press on + and - on headset at same time and you will hear "Mute off" command. Now double tone is gone when I mute in MS Teams. Thanks BizUser123 for the tip.