Loud Beeping when Muted in a MS Teams Call

Anonymous
2022-04-18T22:27:05+00:00

When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.

I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.

Is Microsoft doing anything to solve this issue? Is there a solution to this?

It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  2. Anonymous
    2022-11-01T19:37:38+00:00

    Thanks RickRussell_CA, that makes a lot of sense and completely explains what's going on.

    I don't see MS fixing this either, but I'm not springing £50 for an overpriced BT dongle. That's just outrageous.

    Hopefully, we won't see Web Apps able to mute the mic at the OS level, so the workaround to use the Teams WebApp will continue to work in the long term.

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  3. Anonymous
    2022-11-01T19:06:00+00:00

    Personally, I don't believe MS will move to fix this. The behavior that has changed is this: previously, when you clicked the Mute button in Teams, it muted the microphone *for Teams only*. The mic remained "live" for other applications.

    Now, with the updates that have rolled in the last year or so, pressing Mute in Teams *mutes the microphone for the entire operating system in the Sound Settings*. Some Bluetooth devices -- including, but not limited to, Shokz products -- respond by notifying the listener that Mute is turned on, and also beeping a reminder.

    That last bit isn't really new behavior. These BT devices always did this when they were muted by the OS. But now, Teams is engaging the OS mute instead of just muting itself.

    Anyway, the immediate term solution is to spring for the Loop 100 adapter from Shokz, which provides an audio interface to the OpenComm headphones that does not interact with regular OS Bluetooth.

    https://shokz.com/products/loop-100-wireless-adapter

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  4. Anonymous
    2022-11-01T17:57:41+00:00

    It's not a question of changing the gain, it's allowing the mic to indicate that it's muted.

    Imagine you have a mic on your camera or similar, and when it's muted, it turns an LED on. Lots of microphones do this. If you don't explicitly mute the microphone, it won't know to turn its LED on. The microphone can't know if the app is internally muting the audio stream.

    So, what Microsoft are doing is correct - if you click "Mute" in the app, then the app tells the microphone that it's muted, and the microphone can show that it's muted. That's very good behaviour.

    What's not good is to do a loud beeping noise every 5 seconds to remind the user that they are muted. That's the actual problem... and that's Shokz's firmware, not Microsoft propagating the mute state from the app to the microphone.

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