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When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.
I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.
Is Microsoft doing anything to solve this issue? Is there a solution to this?
It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I really wish this was fixed, extremely annoying.
I'll use zoom in the meantime where I can, bugger off microsoft.
I had the same double beep issue on TEAMS with my SHOKZ OPEN RUN Headset and it just started a couple weeks ago. I tried everything and the issue persisted. I just got on another TEAMS meeting today and had to MUTE, which I did from the TEAMS app. I then tried clicking the +- volume buttons simultaneously on my headset, the MUTE OFF voice came over my headset and the beep went away yet I still remained muted on teams. Just for grins I unmuted and muted again on the Teams app and the issue came back until I pressed the +- volume buttons on my headset and heard MUTE OFF. I thought this issue was going to push me over the edge!!!
Yesterday it started for my Senheiser HD450, super annoying.
Thanks for sharing the response. This makes a lot of sense from a technical perspective.
From a usability perspective though, I don't know that I agree that this is the correct thing to do.
This obviously caught out a lot of people. People that aren't going to think this is good behavior no matter what. I recall someone pleading "Microsoft - please, please, please don't change the WebApp to mute the audio sources properly!!!!" =)
I realize that this change wasn't your decision, so I'm not trying to lambast you here. I'm just stating why the change still doesn't make sense to me despite the technical reasoning in the hopes someone admits this wasn't the win they thought it was and maybe undoes it? Yeah, I know. One can hope though.
When I change most application settings, I don't expect the setting to take effect for all other applications. I don't need or necessarily want the mic muted across the board. I have a perfectly good reminder that Teams is muted up there on the display. Having Teams control features on hardware based on a shared name is a decision that didn't seem to take a lot of other context into consideration. And if it was such a compelling reason, why doesn't Teams also control my USB mic? They could have made that change too. I really hope it's not on the way. =)
Sure, Shokz could address the issue by toning down the "you're muted dummy" sound. Though, this assumes that muting the whole mic is Teams' responsibility, which again I'd argue it isn't. I like that my mic gives me a notification when the whole mic is muted. It lets me know I took action at the hardware when nothing on the UI might otherwise indicate that. And I've got buttons on the mic to control that.
At the very least, a setting to control this behavior would be a win. Whether that's in Teams or Shokz firmware. The former would probably be easier though.
That works!! Thank you!!!!