Loud Beeping when Muted in a MS Teams Call

Anonymous
2022-04-18T22:27:05+00:00

When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.

I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.

Is Microsoft doing anything to solve this issue? Is there a solution to this?

It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-14T15:52:41+00:00

    You should research the actual cause before offering a solution. The actual cause has been documented in this chat a few pages back. This is a gain issue in Teams, which MS rightly so increased. It allows mute while allowing manufacturer's audio to be heard. MS should not be muting the manufacturer's intent. The manufacturer should not be putting features on their headsets that is obtrusive with no focus group testing. This problem is 100% headphone maker's fault. MS just exposed it by allowing it.

    I disagree. Microsoft should not be manipulating the hardware setting - causing the device to mute. And if they do, they should provide an override to this "feature" - Note the comments for those who use the headset for voice navigation due to a disability. MS has made it so their ability to voice navigate is turned off when they mute in teams. Those with disabilities should be able to multi-task like the rest of us.

    And... with their microphone now turned off for all applications, how do they un-mute in teams? Focus group that Microsoft.

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  2. Anonymous
    2022-11-29T16:28:32+00:00

    I solved the problem for my Shokz headphones: Put Teams on mute (it starts beeping). Unmute the headphones directly by holding the + and - buttons for 2 seconds. Audrey says "mute off" but Teams stayed muted and the beeping stops.

    This has to be done every time you mute but it saved my sanity.

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  3. Anonymous
    2022-11-14T14:42:34+00:00

    Here Is My Simple Workaround for Aftershokz (Mute) Beeping on Teams Calls:

    When I first started using my AfterShokz, I could mute without having the beeping, but then the beeping became persistent when I switched computers. So, I knew there must be a way to get around this problem. After playing around with it - I found the following solution.

    What you have to do is mute Teams without muting the Aftershokz device. The easiest way I have found to do this is as follows:

    1. Make sure your Aftershokz device is the selected device, both on your computer and on Teams
    2. While on a Teams call, mute yourself per usual by clicking the mute mic button on Teams
    3. After you are muted and the beloved beeping starts... press and hold the "+" and "-" volume buttons at the same time on your Aftershokz device for about two seconds until you hear "mute off." At this point you should be muted through Teams without being muted through your Aftershokz device, and the beeping will not persist.

    Cheers and good luck my friends!

    KT

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  4. Anonymous
    2022-05-26T05:10:39+00:00

    I am using Aftershokz too and until now I am still hearing loud beeping sound when on mute. The work around this is to use Web client instead of Desktop Client which is not ideal.

    I have lodge a feedback through Teams web client and hopefully MS will fix it soon. I believe this happened before a few months ago.

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  5. Anonymous
    2022-05-10T16:10:43+00:00

    Same issue with Aftershokz OpenComm, started today, May 10, 2022

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