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When using my Aftershokz OpenComm during a call, I hear a loud beeping noise when I mute myself during the call. This beeping only goes away when I unmute. I've contacted Aftershokz, and they've assured me this is due to a recent MS Teams update causing connectivity issues.
I've also read other non-Microsoft forums and realize this is apparently an issue since 2021 with MS Teams and multiple brands of headphones/headsets. However, it only recently started for me today, April 18, 2022.
Is Microsoft doing anything to solve this issue? Is there a solution to this?
It seems to be making many users upset and frustrated. I'm surprised Microsoft hasn't addressed this yet.
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My Solution...Mute in Teams,
then press the volume + en - buttons on the AfterShokz for 2 seconds, then Audry says..Mute Off...
This will unmute the Aftershokz headset, but Teams will keep the mute on...
This works for me....
Seems this problem of intermittent double tone during a teams call has been reported with multiple headsets over several years. I have not changed my setup at all and experienced it for the first time today.
SOLUTION: It seems this is resulting from a double mute... Teams is muted and the headset is muted. I resolved easily by depressing both the + & - buttons on my headset simultaneously to take off the headset mute. By repeating the process I can bring the problem back. I think it is a "feature" from aftershocks to remind you that you are muted.
Enjoy!
Hi Nelsy_H,
May I know whether this issue happen on using both Teams web client and Teams desktop client?
If you are using Teams desktop client then try to use the Teams web client (https://teams.microsoft.com) via Incognito/InPrivate browsing window with latest Chrome/Edge Chromium to check this issue. It will help us determine whether it is specific Teams desktop client side issue.
Moreover, I would suggest you please report it to our dedicated developer team directly via Teams app. Tap Help (?)> Report a problem
Note: Your account need proper permission to report a problem within the Teams app. If you don't see "Report a problem" please contact your company Office 365 admin for further assistance.
Your patience and understanding will be highly appreciated.
Best regards,
Shyamal
for Windows 10:
- Right click the volume button in the start menu and select "Sounds"
- Click on the Recording tab, and select Headset (make sure it's Shokz). Click "Properties"
- Go to the "Levels" tab and you might see that your headset is muted by default for some reason. Unclick it.
for Windows 11:
- Right click the volume button in the start menu and select "Sound settings"
- Scroll all the way down and select "More sound settings"
- Click on the Recording tab, and select Headset (make sure it's Shokz). Click "Properties"
- Go to the "Levels" tab and you might see that your headset is muted by default for some reason. Unclick it.
This fixed it for me immediately! Thank you so much!
Note: I do have to keep the Sound settings open and click unmute after every time I mute in Teams :) Joy.
Which settings? I've checked both Windows and Teams and not found a "reset to Microsoft recommended defaults".
tia
Mike