MS TEAMS- "we couldn't complete the call"

Anonymous
2020-08-09T13:50:16+00:00

Hello,

I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

Microsoft Teams | Microsoft Teams for education | Calendar | Other

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  1. Anonymous
    2020-08-09T14:26:43+00:00

    Hello,

    My name is Veejay, an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

    Does the issue also happens when you try to join a call via desktop app and web app?
    Web app link: https://teams.microsoft.com

    Please let me know the results.
    Thank You!

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  2. Anonymous
    2020-08-09T17:49:48+00:00

    Thanks, Veejay! No, it doesn't happen when logging in using a web browser. Only on the mobile app. It's strange because this happened out of the blue. Basically this is happening with my mum's account, she's a teacher and the faculty have online classes on Teams. It was working fine until one night. The next morning, she had trouble joining calls.

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  3. Anonymous
    2020-08-10T04:36:23+00:00

    Hello SruthiVempati,

    Sorry for experiencing this issue.

    • Can you try connecting on a different network to check if the issue is the same?
    • You can also check some applications installed in your mobile (like Antivirus) if it’s blocking calls.
    • Try uninstalling and installing Team latest version in your mobile.

    I hope this helps!

    Thank You

    This is happening even after trying all the options provided above. This is really affecting online schooling for my child. Need a proper solution.

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  4. Anonymous
    2020-08-11T10:46:37+00:00

    Hello,

    I've a case where MS Teams, the mobile app was working fine until suddenly it didn't. Every time we try joining a call, we get the message "we couldn't complete the call". Is there a reason for this? Does anybody have any idea how to resolve this?

    i have the same issue! kids classes are getting affected. the problematic device is samsung tab4 (android).

    although able to connect call with other device.

    till yesterday it was working fine. today suddenly it fails to connect the call.

    do let me know when it solved

    Even I have the same problem when connecting in a table app or through a browser window 

    Kindlyrics let me know how to resolve this I am a teacher

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    4 people found this answer helpful.
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  5. Anonymous
    2020-08-10T10:50:25+00:00

    Hello,

    My name is Veejay, an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

    Does the issue also happens when you try to join a call via desktop app and web app?

    Web app link: https://teams.microsoft.com

    Please let me know the results.

    Thank You!

    I am also facing the same issue.

    Was this answer helpful?

    3 people found this answer helpful.
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