MS Teams with Sony headphones wh-1000xm5

Anonymous
2022-10-07T06:27:49+00:00

Hi!

I'm having trouble using my new wh-1000xm5 headphones in Teams on laptop and it is no problem with the initial connection process to windows using bluetooth. It can find two outputs to the headphones, handsfree and stereo. I use the stereo as primary but have tried with both. However, in teams calls using the windows application I can't use the microphone on the headphones, people can't hear me and then my sound disappear. The sound works fine and with good quality while using laptop microphone but when switching to headphone mic the sound disappear again.

Any idea what the problem is?

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-19T18:20:40+00:00

    Hi Mustafa, I am having the same issue with my WF1000 XM4 and WH1000 XM4. But only on the windows 11 PC using teams. Other chat apps work with the headphones. And it works on my same laptop that is windows 10.

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  2. Anonymous
    2022-11-20T16:49:55+00:00

    Hi Mustafa, I have the same issue with Sonny WH-1000XM5 headphones using MS team on a windows 11 laptop. I can not hear the conversation in MS Team, My MS team is configured correctly (see below). I can hear sound from youtube but not from the MS team.

    If I use wired headphone or wireless Airpod2, both work perfectly with the MS team on a windows 11 laptop.

    My Sonny WH-1000XM5 work perfectly with the MS team on my iPhone. So my solution was to join the meeting from both laptop and my iPhone. I hope i could make my Laptop MS team work with Sonny WH-1000XM5

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  3. Anonymous
    2022-11-21T17:54:01+00:00

    Can confirm, Sony WH-1000XM5, identical issue. When I try to split my devices in Teams, with the WH-1000XM5 as the audio output and then use a different microphone device for input, all sound cuts out, in/out everywhere. I can immediately rectify the problem by setting the mic-in back to the WH-1000XM5.

    Headphones/Mic have no issues on iOS/Android, the problem only exists on Windows 11 with Microsoft Teams.

    Windows 11 22H2 November patch level with Teams 1.5.00.31168.

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  4. Anonymous
    2023-01-20T15:30:51+00:00

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  5. Anonymous
    2023-01-11T13:45:26+00:00

    The craziest thing is.... I have had several teams calls where it worked flawlessly with my new XM5s. And suddenly it stopped.

    Definately not a headset problem. Definately a windows problem.... not sure why. but it works fine everywhere else.

    Used it fine both in windows 10 and 11 where everything worked (microphone and speakers at the same time, crazy right?)

    and then it just stopped this week... something with dirivers, permissions and settings.... and its only on Teams (other apps no issue)

    so microsoft... please step up.

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