Microsoft Teams Mac OS client is not recognizing external cameras after updating to version 1.3.00.18164.

Anonymous
2020-07-24T04:03:58+00:00

Microsoft Teams Mac OS client stop recognizing external cameras (EOS Webcam utility, EpocCam, NDI client) after updating to version 1.3.00.18164; only MacBook Pro built-in camera is listed as available device.

※Update executed today (07/23) some hours ago.

Web app through browser (Edge) is OK, it kept external cameras listing and they work.

Does anybody had came across same issue after updating?

OS: macOS Catalina version 10.15.6

Microsoft Teams version: 1.3.00.18164

Microsoft Teams | Microsoft Teams for business | Teams for Mac

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T21:10:25+00:00

I had the exact same thing happen to me after updating to the latest version of teams.  However, I was able to come up with a solution that resolves the issue entirely.  It has to do with how Apple is starting to codesign specific apps to block 3rd party CoreMediaIO plugins.  If we remove that codesigning, then it will allow those 3rd party plugins to function again.

The fix is pretty simple.  First, completely exit out of Teams, then open Terminal and issue the following commands:

If you havent installed xcode previously, first run:

xcode-select --install

Then, run:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

and:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

Once you've issued those commands, open up Teams.  It should ask you for an administrator password to allow the (now) unsigned application to access your keychain.  Once entering your password and selecting, "Always Allow", the issue should be resolved. (At least until the next update to teams is released).

*****UPDATE*****

As of version 1.3.00.28778 the process has changed and the above workaround is no longer valid.  In order to get this fix working on the latest version of Teams, additional commands will need to be entered.  Keep in mind, these commands are relative to where you have Teams installed, so if it is in a different location, you'll need to adjust the file path accordingly.  So as it stands currently here are all of the commands (must be entered one by one and not pasted in one big block) that will need to be entered:

xcode-select --install (only if you haven't already)

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (GPU).app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Plugin).app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"

******UPDATE #2******

I totally forgot about this thread and decided to take a look at it again. From the latest comments, it looks like a lot of you are already aware that this issue has officially officially fixed by Microsoft as of version 1.4.00.8872, so this workaround should no longer be required as long as you are up to date.

Source: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-on-mac/virtual-camera-doesnt-work-macos

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  1. Anonymous
    2021-03-30T12:37:04+00:00

    Thanks! I'm on 7175. I will look into downgrading.

    Do you know if Teams will ever fully fix this issue?

    Where can I download: 1.4.00.4971 ?

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  2. Anonymous
    2021-03-30T11:05:02+00:00

    Thanks for the tip. I now have my EOS camera working as my Teams webcam. Much better than the built in one on my elderly iMac.

    Thanks for the warning about the upgrade to 7175. Clearly this is a software issue with Teams. Hope Microsoft can sort it out soon.

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  3. Anonymous
    2021-03-29T14:40:44+00:00

    Unfortunately, version 1.4.00.7175 on macOS Mojave (10.14.6) broke virtual camera support again. Previous version 1.4.00.4971 still works using the fix presented by @grehiggins3.

    Can anyone confirm this? After having removed all signatures from 1.4.00.7175, Iriun Webcam is listed in Teams settings but only shows a black screen.

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  4. Anonymous
    2021-03-29T12:58:42+00:00

    SnapCamera does not show up in my dropdown option anymore.

    Any solutions for:

    macOS Big Sur

    v 11.2.3

    Teams

    v 1.4.0.

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