Microsoft Teams Mac OS client is not recognizing external cameras after updating to version 1.3.00.18164.

Anonymous
2020-07-24T04:03:58+00:00

Microsoft Teams Mac OS client stop recognizing external cameras (EOS Webcam utility, EpocCam, NDI client) after updating to version 1.3.00.18164; only MacBook Pro built-in camera is listed as available device.

※Update executed today (07/23) some hours ago.

Web app through browser (Edge) is OK, it kept external cameras listing and they work.

Does anybody had came across same issue after updating?

OS: macOS Catalina version 10.15.6

Microsoft Teams version: 1.3.00.18164

Microsoft Teams | Microsoft Teams for business | Teams for Mac

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T21:10:25+00:00

I had the exact same thing happen to me after updating to the latest version of teams.  However, I was able to come up with a solution that resolves the issue entirely.  It has to do with how Apple is starting to codesign specific apps to block 3rd party CoreMediaIO plugins.  If we remove that codesigning, then it will allow those 3rd party plugins to function again.

The fix is pretty simple.  First, completely exit out of Teams, then open Terminal and issue the following commands:

If you havent installed xcode previously, first run:

xcode-select --install

Then, run:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

and:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

Once you've issued those commands, open up Teams.  It should ask you for an administrator password to allow the (now) unsigned application to access your keychain.  Once entering your password and selecting, "Always Allow", the issue should be resolved. (At least until the next update to teams is released).

*****UPDATE*****

As of version 1.3.00.28778 the process has changed and the above workaround is no longer valid.  In order to get this fix working on the latest version of Teams, additional commands will need to be entered.  Keep in mind, these commands are relative to where you have Teams installed, so if it is in a different location, you'll need to adjust the file path accordingly.  So as it stands currently here are all of the commands (must be entered one by one and not pasted in one big block) that will need to be entered:

xcode-select --install (only if you haven't already)

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (GPU).app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Plugin).app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"

******UPDATE #2******

I totally forgot about this thread and decided to take a look at it again. From the latest comments, it looks like a lot of you are already aware that this issue has officially officially fixed by Microsoft as of version 1.4.00.8872, so this workaround should no longer be required as long as you are up to date.

Source: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-on-mac/virtual-camera-doesnt-work-macos

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  1. Anonymous
    2021-02-19T07:52:55+00:00

    After entering the first command, I am asked to enter a password. Any idea what that is?

    Hey,

    You have to enter your admin password. The password you use when logging in your MacBook.

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  2. Anonymous
    2021-02-18T18:12:51+00:00

    I means screen sharing didn't work and then after I tried again it did. So I am not sure what changed but uninstalling teams and redoing the terminal code did work

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  3. Anonymous
    2021-02-18T15:51:23+00:00

    HI 

    i had this problem - weirdly after doing the terminal trick (and doing it twice as i didnt think i did it right) it suddnely started working)

    Alistair

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  4. Anonymous
    2021-02-18T15:05:27+00:00

    While this works I now have to chose between using my external camera and not being able to share my screen or being able to share my screen and not use an external camera. Choosing one or the other would require a re-install and inputting the terminal commands. 

    For me this makes Teams pretty useless. I don't see why you can't select an external camera in the application itself. How difficult would that be to implement in video conferencing software. I can't believe MS have not addressed this. The camera is critical to the software, after all.

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