Teams away setting automatically switching on when not away

Anonymous
2020-07-01T17:06:37+00:00

Hi there, 

My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.

Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".

Thanks!

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

168 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-05-26T21:45:25+00:00

    Solution that worked for me is closing teams and communicating over zoom. Incredibly annoying situation given that my Outlook status reflected this as well. Can't believe it's still an issue.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2021-03-09T09:30:26+00:00

    I have exactly the same issue, Teams shows the Away status although I am working on my computer with Teams active. We are now in March 2021. How come this item has still not been resolved? Very, very annoying.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-03-03T16:50:15+00:00

    I am also having this problem, 8 months (at least) after it was first reported to Microsoft. I was ACTUALLY ON A TEAMS CALL (with video on) when my colleagues noticed it said I was away. There doesn't seem to be rhyme or reason why it switches back and forth. I can be in teams and physically set my status to "Available" and it will STILL show away. This is a major flaw that needs to be corrected, especially with the remote working now-a-days.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-27T20:41:55+00:00

    Hi Kathleen,

    I have consulted our engineers further about your problem. If we don't work on Teams although Teams is running in the background and we work on our computer, the status will be changed to Away after five minutes automatically. 

    Given your situation, there is a workaround you can have a try. You can set a status message and show the message when someone message you so that your co-workers know you are available at that time. To do that, please click on your profile picture and select Set status message, then type any status message like "I'm available." in and check the Show when people message me option. You can also set the time when the message can be cleared. After setting it, click Done to save the changes. Then your co-worker will be able to see your status message when they message you or @mention you.

    Hope this can help you and welcome back to share your feedback with me.

    Regards,

    Seven

    WHAT KIND OF ANSWER IS THIS. HAS TO BE A JOKE

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-11-03T13:44:30+00:00

    This just started happening to me in the last 2 weeks (Mid Oct 2020) I am actively on my computer, working on emails or spreadsheets when I look over and find myself in the away status. My company uses this as a tracking device to make sure we are working and at our computers during the working day since we are all WFH now. This can lead to someone or myself getting written up or worse terminated. This needs to be fixed and a message is not going to help.

    Thank you

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments