Teams away setting automatically switching on when not away

Anonymous
2020-07-01T17:06:37+00:00

Hi there, 

My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.

Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".

Thanks!

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-03-03T17:10:23+00:00

    A thought occurred to me yesterday.

    I am usually signed in on both my phone and laptop, if I'm on the go as well I occasionally bring a tablet that also uses Teams.

    Perhaps if one of the 3 isn't getting used it goes on away they all do? Even if you're in a meeting, or in my case yesterday "Presenting" is that possibly what's causing this?

    I have to use at least 2 of these devices all the time and it seems to me that if 1 is being used and is active, shouldn't both (or all 3) be considered active and not "Away" when the same account is in a call, at their desk, or even presenting?

    I'm probably wrong but the idea came to me yesterday when I was presenting a powerpoint and people who weren't in the meeting texted me asking me to call them when I was back at my desk. When I asked why they thought I was away said they were seeing me as away.

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  2. Anonymous
    2021-02-04T08:07:19+00:00

    Have you received an update from Microsoft support on this?

    I've escalated the case on MS support, we've only received the weblink for the user voice and waiting for solving that.

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  3. Anonymous
    2021-02-03T22:18:03+00:00

    I'm actually somewhat relieved that this is an issue for others. I thought I was losing my mind. 

    Ditto to what has been said - this needs a fix! Skype allowed users to set the time before a status would show as away, so even being able to do that would prevent me from seeing that stupid yellow icon every 15 minutes. With most of the world still working remotely, this is ridiculous.

    Also, I have tried to set my status on the app on my phone, and that doesn't seem to work. It shows me as available to me, but others in my organization see me as away.

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  4. Anonymous
    2021-02-03T17:01:08+00:00

    Not something Ive seen here but just noticed this AM perhaps we can crowdsource here to test:

    Set your status using the mobile app, where duration option hasnt been added.

    I set mine to Do Not Disturb on the yesterday afternoon and it didnt automatically switch on my desktop this morning.

    No guarantees (Platform, version, etc — Im on I'm on iOS and Mac btw) but worth a shot.

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  5. Anonymous
    2021-02-03T16:08:14+00:00

    not yet

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