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Hi there,
My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.
Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".
Thanks!
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the same issue. There are many people that are now working remotely due to COVID-19. Some employers rely on this status to determine if their employees are actively working. This false status could cause them to be reprimanded. This is unacceptable and needs to be fixed ASAP!
I swear they've made a time change because this is happening to me now, too.
I don’t understand why microsoft has not made this a priority. Looks like these comments are over a year old and I have this same issue. This is a significant flaw to have for a program that is used by mainly businesses… this can put people’s jobs and reputations at risk when management is not aware of this issue.
Skype is much more superior to this program, which is sad because it does so much less. But it Teams can’t even get status under control, then I don’t think I can say too many positive things about this application.
Dear Seven,
Some of my colleagues have the same problem.
The thing is that Teams has recently replaced our entire phone system. In the configuration of the call queues, you can decide presence based routing. See Below.
In summary, Teams will send the call to the persons available. Which is a very cool feature when we think about the internal calls, video meetings, etc.
In the case of the status switching to Away after 5min working outside Teams is a really big problem. Fortunately, it is not the case for all my colleagues, but imagine if we receive external calls with everybody Away, then we could miss lots of calls, or directly send everything to the voicemail (doesn't seem really serious to be sent several times on a voicemail during working hours).
Please find a solution for this, thanks !
Completely agree! This needs a fix. Although I heard of other work colleagues having issues -- this wasn't a problem until suddenly today. I've been working non-stop on multiple monitors (very active) with MS Teams open on one monitor, and it keep switching to away after 5-10 mins. While I am actively working! It's just not ok to have to keep resetting the status. In addition, the prior MS comment above to "add a status" is a terrible idea. Those statuses require a person to click to clear the "x" and close the window every.single.time. Annoying! Perhaps once someone clears it (i.e. OOO notes, etc.) it'll disappear. Food for thought. Regardless, this away is a REAL problem. In fact, in the time it took to write this message while actively typing and having screens open, my status keeps changing to away not cool.