MS Teams with Sony headphones wh 1000xm4

Anonymous
2022-04-19T19:22:31+00:00

I am using MS team frequently and calls are taking long time so decided to get a "good" headphones. I bought Sony headphones WH 1000xm4. The headphones work perfectly with the iPhone and iPad but not with MS Teams on laptop when connected via Bluetooth!

the sound keeps breaking and I had to switch to the laptop mic because people on the call keeps telling me that my voice is not clear when using the headphone mic.

Any idea how to fix this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2024-12-04T19:00:00+00:00

    Looks like a fix has been found for Windows but how about Mac?

    The headphones work fine and then there is a chime and sound stops coming through.

    Seperatel;y I'm also struggling to pair with a seperate microphone.

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  2. Anonymous
    2024-07-31T15:37:49+00:00

    This worked for my XM5. Thanks a lot

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  3. Anonymous
    2024-02-19T09:47:04+00:00

    windows though that it was handy to auto mute a channel of the handsfree set.

    go to:

    1:sound icon in lower richt corner

    2:go to sounds

    3:go to playbacks

    4: select headphone handsfree set

    5: properties > levels

    6: there is a channel with "main volume" , this one was muted by default. unmute it.

    now it should work again

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  4. Anonymous
    2024-02-16T06:47:14+00:00

    For me also, issues re-occur. So just try to reset again. Still, it is no satisfying solution, but a workaround. I'm not satisfied with this behaviour of the WF-1000XM4

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  5. Anonymous
    2024-02-16T06:21:47+00:00

    Thank you for your detail answer, i did it and it actually worked, but when i turn off and on my laptop at the very next day it all reverse back which the handsfree still able and as well as in device manager. Can you help more on this one?

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