MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

218 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-11-27T11:53:18+00:00

    I have exactly the same issue but if I work with the web version, I can't activate the video.

    Any advices ?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-11-18T15:45:53+00:00

    I created a support ticket and try to do it but no luck at all

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-11-18T15:39:42+00:00

    This fix worked for me for about 20 minutes. 

    Now it's back to the same old behaviour. 

    I also suspect that the frequent "updates" that they push out will break whatever this was intended to fix.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-18T15:08:41+00:00

    When is the fix going to come????

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-18T14:59:24+00:00

    Now I have to use the web version of Teams instead of the app... work well...

    Was this answer helpful?

    0 comments