MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

218 answers

Sort by: Most helpful
  1. Anonymous
    2020-09-24T02:32:50+00:00

    Thanks for thisinsight, Rob. I will test tomorrow and report back. Of course my issue with running full screen is that my ability to multi-task is nil. :(

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-09-23T15:55:32+00:00

    My battery on my 4 months new macbook drains from 100 down to 30 in a 45min video call! Please fix this!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2020-09-23T15:17:32+00:00

    This problem still exists. Please fix it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-08-08T14:29:15+00:00

    Dave, while we all wait for a resolution (or even a response), I tried using the browser-based Teams and it was much better as far as resources and fan are concerned. iMac w/Quad-Core intel i7, 32GB RAM, AMD Radeon R9 M295X 4GB GPU.

    Remarkable that there is still no solution. I'm considering doing all of my Teams calls from my iPad.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-07-30T23:25:26+00:00

    Looking for an update to this issue with Teams and MacBooks. My 2020 MacBook Pro heats up in Teams meetings (even the web version, not just the app) and has shut down my Internet connection.

    Thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments