MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-17T18:49:12+00:00

    I have the same issue on a macbook pro 2013, Intel I7, 2Ghz... 

    It’s totally crazy that six months after the first message there, nothing move at Microsoft ! 

    I use often Zoom, Teams, Discord and Meets, and only Teams do that....

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  2. Anonymous
    2020-11-09T20:23:28+00:00

    I've taken to using a windows PC to run teams. After 6months of running teams on my MAC the high temperatures generated by teams has resulted in my battery now dying after only 200 cycles. Its insane that needing to spend 6hrs a day in meetings with faulty software causes hardware degradation but this seems to be the end result of the Apple design. Obviously not intended for the MBP to run at such high CPU temp for prolonged time. Given that this has been outstanding for a very long time it seems the issue is systemic and that there will be no fix coming.

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  3. Anonymous
    2020-11-03T09:58:54+00:00

    Same here, MBP is unusable during call with camera and background image/blurring etc. Version 1.3.00.26266, newest Mac OS.

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  4. Anonymous
    2020-08-18T21:12:37+00:00

    I'm having this problem too and I upgraded from Mojave to Catalina to see if it would fix it. It didn't. It's the same as when it was Mojave. Here's my specs now.

    Microsoft, PLEASE fix this, don't make me switch to Zoom but I will if it doesn't get fixed soon!

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  5. Anonymous
    2020-08-12T16:34:59+00:00

    The Mac app just received a significant update this week, but this new version seems to be even more resource intensive than the last one.

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