Teams Error - "We're sorry -- We've run into an issue"

Anonymous
2020-04-07T12:43:38+00:00

When opening Teams I get this error

Reinstalling fixes the issue for a day or so, then it starts back.

Microsoft Teams | Microsoft Teams for business | Other

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Anonymous
2020-04-07T13:16:02+00:00

Hi GeorgeRoberson,

Since reinstall Teams can temporarily fix this issue, you can try to sign out and kill Teams from Task Manager to see how it goes.

If the problem persists, you can try to clear Teams cache to see if it can help:

1.  Fully exit the Microsoft Teams desktop client. You can right click Teams from the Icon Tray and select ‘Quit’ or run Task Manager and fully kill the process.

2.  Go to File Explorer, and type in %appdata%\Microsoft\teams.

3.  Once in the directory, you’ll see a few of the following folders:

========================================================

 a.  From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.

    *   %appdata%\Microsoft\teams\application cache\cache

 b.  From within ‘Blob_storage’, delete any files that are located in here if any.

    *   %appdata%\Microsoft\teams\blob_storage

 c.  From within ‘Cache’, delete all files.

    *   %appdata%\Microsoft\teams\Cache

 d.  From within ‘databases’, delete all files.

    *   %appdata%\Microsoft\teams\databases

 e.  From within ‘GPUCache’, delete all files.

    *   %appdata%\Microsoft\teams\GPUcache

 f.  From within ‘IndexedDB’, delete the .db file.

    *   %appdata%\Microsoft\teams\IndexedDB

 g.  From within ‘Local Storage’, delete all files.

    *   %appdata%\Microsoft\teams\Local Storage

 h.  Lastly, from within ‘tmp’, delete any file.

*   %appdata%\Microsoft\teams\tmp

====================================================

Once the cleanup is finally completed, you can now restart Teams and check the results.

Best Regards,

Sylvie

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  1. Anonymous
    2020-07-27T13:29:26+00:00

    Hi all,

    i solved the problem doing a speed test on network where i connected: I was on hotspot and I was 2Mb on download and 0.5 on upload. 

    Well, I started to find a good positions for celluar doing a speedtest everywhere in the house and that's it! I found a very good position: 34Mb Download and 12Mb Upload.

    For me was a network problem.

    Hope to help someone.

    Byebye.

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  2. Anonymous
    2020-09-03T13:41:51+00:00

    Hi, Please do the following it worked for me and successfully running without any issue

    reconnect your account by disconnecting or adding the one if its not there

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  3. Anonymous
    2020-07-08T05:51:42+00:00

    Yes this work for me

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  4. Anonymous
    2020-05-21T05:50:05+00:00

    Hi CParker1986,

    You can also try to turn Windows Proxy on to check the results.

    If the problem persists, you can contact IT admin of your organization, let admin to disable your Teams license in Office 365 admin center and enable again to check the result. (For  your reference: Manage user access to Microsoft Teams) Moreover, we suggest let admin check whether is related to multi-factor authentication in your organization. 

    Best Regards,

    Sylvie

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