MS Teams Crashes when using a camera

Anonymous
2020-08-04T13:41:22+00:00

I am experiencing regular crashes of MS teams when i enable either the internal or an external camera. 

The separate camera app works fine as does camera capabilities in other video apps such as zoom.

am running win 10

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Deleted

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  2. Anonymous
    2020-12-02T14:01:34+00:00

    Moved on Webex

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  3. Anonymous
    2020-12-02T14:09:05+00:00

    https://microsoft-teams.en.uptodown.com/windows/download/2267739 is where I am downloading 1.3.00.15561 64bit version from.  Now to find how to keep Teams from updating to the latest version automatically... registry entry?  Anyone?

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  5. Anonymous
    2020-12-02T15:27:48+00:00

    Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

    Kindly try to perform the steps on this article and see if it fixes the issue: https://windows101tricks.com/webcam-freezes-win...

    Have you also tried to login using MS Teams web app https://go.microsoft.com/fwlink/p/?LinkID=87302... to further isolate the issue?

    I also suggest to uninstall the desktop app via control panel, delete the files under %appdata%\Microsoft\teams\Cache and %appdata%\Microsoft\teams\Application Cache\Cache, perform a reboot and try to install the latest version via https://www.microsoft.com/en/microsoft-365/micr...

    You may also run the SFC and DISM command as well to repair system files

    1. On the search bar, type "command prompt" and select Run as administrator
    2. Type the following commands in order

    sfc /scannow then press Enter

    Dism.exe /online /cleanup-image /CheckHealth then press Enter

    Dism.exe /online /cleanup-image /ScanHealth then press Enter

    Dism.exe /online /cleanup-image /RestoreHealth then press Enter

    rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN then press Enter

    1. Perform a reboot once done and check again.

    I hope this helps.

    ________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    The fix is to roll back Teams to a previous version rather than this generic trouble shooting guide.

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