MS Teams Crashes when using a camera

Hi Everyone, I think I found the solution. Try going to the settings in Teams, and checking the following setting under General:

"Disable GPU hardware acceleration (requires restarting Teams)"

Worked for me, when reverting to an older version didn't.

Hi I've tried it but didn't help...

It is pretty frustrating....

I will try to convince our head office to just switch to different app.

Today we started getting similar issue with MS Teams.  I use a Canon EOS M6 Mark 2 with the EOS Webcam software (current version as of writing this).  Everything still worked fine on Zoom. 

I sometimes use OBS for our Zoom meetings, but had not wanted to OBS for Teams.  However, we needed a quick fix and as soon as I started the Virtual Camera within OBS and changed the Teams webcam from "EOS Webcam" to "OBS Virtual Camera" - it worked.  That being said (and it may be a red-herring), I needed to uninstall/reinstall the EOS Webcam software so that Teams would allow me to change cameras before it crashed out with the glitch message.

I'm going to check my recent updates from MS, Nvidia - but at least it's working now.

Hi Everyone, I think I found the solution. Try going to the settings in Teams, and checking the following setting under General:

"Disable GPU hardware acceleration (requires restarting Teams)"

Worked for me, when reverting to an older version didn't.

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Kindly try to perform the steps on this article and see if it fixes the issue: https://windows101tricks.com/webcam-freezes-win...

Have you also tried to login using MS Teams web app https://go.microsoft.com/fwlink/p/?LinkID=87302... to further isolate the issue?

I also suggest to uninstall the desktop app via control panel, delete the files under %appdata%\Microsoft\teams\Cache and %appdata%\Microsoft\teams\Application Cache\Cache, perform a reboot and try to install the latest version via https://www.microsoft.com/en/microsoft-365/micr...

You may also run the SFC and DISM command as well to repair system files

1. On the search bar, type "command prompt" and select Run as administrator
2. Type the following commands in order

sfc /scannow then press Enter

Dism.exe /online /cleanup-image /CheckHealth then press Enter

Dism.exe /online /cleanup-image /ScanHealth then press Enter

Dism.exe /online /cleanup-image /RestoreHealth then press Enter

rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN then press Enter

3. Perform a reboot once done and check again.

I hope this helps.

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The fix is to roll back Teams to a previous version rather than this generic trouble shooting guide.