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I am experiencing regular crashes of MS teams when i enable either the internal or an external camera.
The separate camera app works fine as does camera capabilities in other video apps such as zoom.
am running win 10
Managing sound and video settings during Teams meetings and calls for optimal communication
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am having the exact same problem as EugeneNOC with the exception of this occurs with both Teams and Zoom. The issue started immediately after Teams released the update that allowed a second window during Teams meetings.
Hi EugeneNOC,
Apologies if the suggested methods didn't work. Have you also tried to temporarily disable your antivirus and check again? as well as ensure that you are running the latest version of Windows 10. I also suggest to perform a repair install of your Windows:
https://www.tenforums.com/tutorials/16397-repai...
https://www.yourwindowsguide.com/2016/06/how-to...
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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
I have worked my way through most of your suggested fixes with no positive result.
I am pretty sure the latest teams release version 1.3.00.1973 is the issue. Not only does the camera stop working the session does not 'release' the camera upon completion of the meeting.
Seems like the only way to release the camera is to kill teams via the task manager.
I think we need a new patch for teams
Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.
Kindly try to perform the steps on this article and see if it fixes the issue: https://windows101tricks.com/webcam-freezes-win...
Have you also tried to login using MS Teams web app https://go.microsoft.com/fwlink/p/?LinkID=87302... to further isolate the issue?
I also suggest to uninstall the desktop app via control panel, delete the files under %appdata%\Microsoft\teams\Cache and %appdata%\Microsoft\teams\Application Cache\Cache, perform a reboot and try to install the latest version via https://www.microsoft.com/en/microsoft-365/micr...
You may also run the SFC and DISM command as well to repair system files
sfc /scannow then press Enter
Dism.exe /online /cleanup-image /CheckHealth then press Enter
Dism.exe /online /cleanup-image /ScanHealth then press Enter
Dism.exe /online /cleanup-image /RestoreHealth then press Enter
rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN then press Enter
I hope this helps.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.