MS Teams Crashes when using a camera

Anonymous
2020-08-04T13:41:22+00:00

I am experiencing regular crashes of MS teams when i enable either the internal or an external camera. 

The separate camera app works fine as does camera capabilities in other video apps such as zoom.

am running win 10

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-23T10:29:06+00:00

    I've got the same issue.  Additionally, even with the camera not connected, if I open the setting section in teams, if Canon EOS Webcam is selected, Teams will shutdown and I get the "There was a glitch, and we're recovering".  I'd agree, the issue seems to be associated with the MS Teams update.  The Canon works great as a webcam in Zoom with no issues.  Would love to be able to use Teams but need some help from MS to resolve.

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  2. Anonymous
    2020-11-22T22:25:11+00:00

    The exact same things happens to a friend of mine (asking for them.) I've attempting to help them troubleshoot it to no avail. I've sent myself a copy of their log files so I can ask for help.

    log : https://drive.google.com/file/d/1BNMG7L0SmOcVPXVLAJTfVYxZs6EWnZKZ/view?usp=sharing

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  3. Anonymous
    2020-11-19T15:37:12+00:00

    I also have this issue, it started yesterday seemingly after an update. 

    You have Microsoft Teams Version 1.3.00.30866 (64 bit). It was last updated on 18/11/2020.

    Using either and external or inbuilt laptop camera Teams crashes out with the Glitch error.

    Its also displaying the same behaviours if I go into settings and 'hang around' for to long, ...to long is about a minute it seems

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  4. Anonymous
    2020-11-16T17:08:13+00:00

    I have recently experienced this issue with Microsoft Teams Version 1.3.00.28779 64bit.

    Teams use of the Camera just closed teams automatically and relaunched it with a "glitch" error window.

    Skype worked fine still and Zoom untested.

    It took me a while to find a solution, but I uninstalled Teams from the pc and then directedly downloaded it from Microsoft.

    After reinstalling, this problem went away.

    For some reason I reinstalled my Nvidia GeForce drivers a few days later.

    The Teams camera crashing issue is now back.

    Again, I uninstalled Teams and reinstalled to fix the issue.

    I can only think that for me there is some sort of incompatibility with the latest Nvidia Drivers. 

    Even if you are not using a Nvidia GPU, it may be worth trying the uninstall and reinstall of Teams.

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  5. Anonymous
    2020-11-06T10:09:59+00:00

    How can you advise to disable antivirus? 

    Teams is a monster in eating RAM and CPU when you use camera.

    MS just needs to fix this

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