MS Teams Crashes when using a camera

Anonymous
2020-08-04T13:41:22+00:00

I am experiencing regular crashes of MS teams when i enable either the internal or an external camera. 

The separate camera app works fine as does camera capabilities in other video apps such as zoom.

am running win 10

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-25T08:28:19+00:00

    Same issue here with a Sony A7C and "Imaging Edge Webcam" and 1.3.00.30866 (64-bit).

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-11-25T01:00:38+00:00

    Same issue for me.  I have a Logitech C920 external webcam using Team v1.3.00.30866 which is the most recently update from just a week ago.  When I enable the webcam, Team's crashes.  The webcam worked in previous versions of Teams and also currently works on Skype for Business, Goolge Meet and Zoom.  I have a Lenovo T440 running Windows 8.1.

    The current workaround is to use Teams via the web app (teams.microsoft.com) and the external webcam works, but the camera quality and video conference experience is not as good as the native app.  But it will do until MS finds a fix which I hope will be in the next Teams update (fingers crossed!)

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-11-24T08:58:52+00:00

    I've got 5 PCs on my network with the same issue

    All Windows 8.1 Pro running version 1.3.00.30866 64bit with external USB cameras.

    They were fine up until about a week ago. Uninstalling and reinstalling Teams seems to help for a short while

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-11-23T16:26:07+00:00

    Same issue.  Was working perfectly last week.  Now I cannot join or start a meeting with the camera activated without Teams crashing and reopening with a "glitch" message.  Then, when I attempt to log into the meeting again, it says I'm already signed in (on another device) and asks if I want to either add this device or replace it.  I can join a meeting successfully if the camera if off.  But if I try activate the camera once I'm in the meeting, the same glitch occurs.  (Using Canon EOS Web Utility)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-11-23T15:46:14+00:00

    I see CANON posted a warning:

    *Currently, if the Windows desktop version of Microsoft Teams app (v. 1.3.00.30866) is utilized and EOS Webcam Utility is selected as the camera device, Microsoft Teams will not function. You may use the browser based version of Microsoft Teams through Google Chrome browser to utilize EOS Webcam Utility with Microsoft Teams.

    *Subscription to a third party service required. Subject to third party service providers terms and conditions.

    *Neither Canon Inc. nor Canon U.S.A., Inc. represents or warrant any third-party product or feature referenced hereunder.

    *All referenced product names and marks are trademarks of their owners and are hereby acknowledged.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments