MS Teams Crashes when using a camera

Anonymous
2020-08-04T13:41:22+00:00

I am experiencing regular crashes of MS teams when i enable either the internal or an external camera. 

The separate camera app works fine as does camera capabilities in other video apps such as zoom.

am running win 10

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-12-15T10:54:02+00:00

    I can confirm Teams crashing when using a Pi Webcam. When entering a meeting with the camera turned on or accessing Device settings in the settings menu, the app crashes almost immediately with the only indication of error is the text "there was a glitch". Very helpful.

    I was able to workaround this issue by using Virtual camera in OBS where the webcam works perfectly.

    Pasting part of Teams debug log.

    (by the way, I can't believe the debug logging doesn't anonymise user data, I found my e-mail adress scattered all over the place in the log)

    2020-12-14T20:44:13.900Z Inf    AUTHSSO: Successfully retrived logged in user from desktop app without id-token request.

    2020-12-14T20:44:13.900Z Inf    [Scenario]setupUserProfileForDisplayDevices start

    2020-12-14T20:44:13.897Z Inf    [Scenario]lazyLoadWithRetry_handset-manager-services stepstop (137ms/137ms)

    2020-12-14T20:44:13.886Z Inf    EC::ShellCommWrapper: buildResponse for eventId:'[aadCurrentUser]', correlationId:'[-----]'

    2020-12-14T20:44:13.884Z Inf    AUTHSSO: Successfully retrived logged in user from desktop app without id-token request.

    2020-12-14T20:44:13.884Z Inf    EC::ShellCommWrapper: message recieved eventId: '[aadCurrentUser], correaltionId: [-----]', payload:[undefined]

    2020-12-14T20:44:13.877Z Inf    [Scenario]warm_up_mentions_team_members_cache stepstop (457ms/457ms)

    2020-12-14T20:44:13.876Z Inf    [Scenario]admin_getteammembersfromchatservice stepstop (457ms/457ms)

    2020-12-14T20:44:13.876Z Inf    [Scenario]batch_people_short_profile stepstop (39ms/39ms)

    2020-12-14T20:44:13.852Z Inf    [Scenario]unified_presence_startup_mystatus stepstop (465ms/465ms)

    2020-12-14T20:44:13.852Z Inf    PresenceService: [getMyInitPresence] Successfully get my initial presence status from unified service.

    2020-12-14T20:44:13.851Z Inf    [Scenario]presence_ischanged_mystatus stepstop (0ms/0ms)

    2020-12-14T20:44:13.851Z Inf    [Scenario]presence_ischanged_mystatus start

    2020-12-14T20:44:13.850Z Inf    PresenceManagerService: updatePresence for self: from Unknown/Offline to Online/Online, oof=false, lastSeenAt=Mon Dec 14 2020 21:44:13 GMT+0100 (centraleuropeisk normaltid), isUnifiedPresence=true;

    2020-12-14T20:44:13.846Z Inf    ProfilePictureController: loaded actual profilePicture

    2020-12-14T20:44:13.846Z Inf    ProfilePictureController: loaded actual profilePicture

    2020-12-14T20:44:13.846Z Inf    ProfilePictureController: loaded actual profilePicture

    2020-12-14T20:44:13.845Z Inf    ProfilePictureController: loaded actual profilePicture

    2020-12-14T20:44:13.845Z Inf    ProfilePictureController: loaded actual profilePicture

    2020-12-14T20:44:13.837Z Inf    [Scenario]batch_people_short_profile start

    2020-12-14T20:44:13.818Z Inf    [Scenario]blur_get_effects_capability stepstop (10ms/10ms)

    2020-12-14T20:44:13.810Z Inf    UnifiedPresenceService: getPresence(MRIs:1): messages:1,unknown:0,pending:0,correlationId:cbc6a41f-dd3e-46a0-8146-b0f58c3907d5

    2020-12-14T20:44:13.810Z Inf    [Scenario]unified_presence_get_presence stepstop (422ms/422ms)

    2020-12-14T20:44:13.810Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.810Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.809Z Inf    deviceManager: Device is not a candidate to support whiteboard video effects.

    2020-12-14T20:44:13.809Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.808Z Inf    [Scenario]blur_get_effects_capability start

    2020-12-14T20:44:13.808Z Inf    deviceManager: Cached Preferred Devices:

    Microphone - AppleUSBAudioEngine:GN Netcom A/S:Jabra EVOLVE LINK MS:0000E5155FBE0A:1,

    Speaker - AppleUSBAudioEngine:GN Netcom A/S:Jabra EVOLVE LINK MS:0000E5155FBE0A:2,

    Camera - 0x141000001d6b0104

    2020-12-14T20:44:13.808Z Inf    deviceManager: Selected Devices :

    Microphone - AppleHDAEngineInput:1B,0,1,0:1,

    Speaker - AppleHDAEngineOutput:1B,0,1,1:0,

    Camera - 0x141000001d6b0104

    2020-12-14T20:44:13.808Z Inf    deviceManager: System Defaults :

    Microphone - AppleHDAEngineInput:1B,0,1,0:1,

    Speaker - AppleHDAEngineOutput:1B,0,1,1:0

    2020-12-14T20:44:13.808Z Inf    deviceManager:

    All Devices:

    Microphone - AppleHDAEngineInput:1B,0,1,0:1, SoundflowerEngine:0, SoundflowerEngine:1,

    Speakers - AppleHDAEngineOutput:1B,0,1,1:0, SoundflowerEngine:0, SoundflowerEngine:1, ~:AMS2_StackedOutput:0, ~:AMS2_StackedOutput:1,

    Camera - 0x141000001d6b0104, CC29513T6ZFG1HNA1,  

    2020-12-14T20:44:13.808Z Inf    deviceManager:

    Devices Initialized: true

    2020-12-14T20:44:13.808Z Inf    deviceManager: Device Logs on After First Device Enumeration

    2020-12-14T20:44:13.807Z Inf    [Scenario]device_manager_log_devices stepstop (1ms/1ms)

    2020-12-14T20:44:13.807Z Inf    deviceManager: getSelectedDevices: {"camera":"0x141000001d6b0104","microphone":"AppleHDAEngineInput:1B,0,1,0:1","speaker":"AppleHDAEngineOutput:1B,0,1,1:0"}

    2020-12-14T20:44:13.807Z Inf    [Scenario]device_manager_log_devices start

    2020-12-14T20:44:13.807Z Inf    deviceManager: Devices loaded async

    2020-12-14T20:44:13.791Z Inf    deviceManager: Cached Preferred Devices:

    Microphone - AppleUSBAudioEngine:GN Netcom A/S:Jabra EVOLVE LINK MS:0000E5155FBE0A:1,

    Speaker - AppleUSBAudioEngine:GN Netcom A/S:Jabra EVOLVE LINK MS:0000E5155FBE0A:2,

    Camera - 0x141000001d6b0104

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  2. Anonymous
    2020-11-25T17:32:15+00:00

    Same here with CANON EOS Webcam Utility (skype, zoom and other utility works great)

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  3. Anonymous
    2020-11-25T11:12:44+00:00

    I've got exactly the same issue using a Sony a68.  It was working perfectly with Teams prior to 1.3.00.30866, but now shuts down with the Glitch message as soon as I select video, or linger in settings.   The Sony software is fine with Camera, Zoom and Skype.

    Teams seems OK with a low cost, generic USB camera, but it means that using Teams with that gives me the worst video quality, which is not what you expect of a Corporate product.

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  4. Anonymous
    2020-11-23T13:57:28+00:00

    I bit more information if it helps the troubleshooting process... 

    I have a Canon 60D with Canon Webcam drivers installed, it's worthwhile to note that I also have the beta of the driver installed. 

    It's when I use the Canon production driver does it crashes my Team application. it's been working fine for months before this. 

    What is the resolution?

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  5. Anonymous
    2020-11-22T22:25:11+00:00

    The exact same things happens to a friend of mine (asking for them.) I've attempting to help them troubleshoot it to no avail. I've sent myself a copy of their log files so I can ask for help.

    log : https://drive.google.com/file/d/1BNMG7L0SmOcVPXVLAJTfVYxZs6EWnZKZ/view?usp=sharing

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