MS Teams Crashes when using a camera

Anonymous
2020-08-04T13:41:22+00:00

I am experiencing regular crashes of MS teams when i enable either the internal or an external camera. 

The separate camera app works fine as does camera capabilities in other video apps such as zoom.

am running win 10

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2020-11-25T18:58:54+00:00

    I saw a post stating that this issue was caused by the latest update but is limited to the App.  The workaround for now is to use Web version of MSTeams.  That worked for me.  Canon EOS web utility is now working flawlessly.

    Thats great, but we want to use the proper Teams client.

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  2. Anonymous
    2020-11-25T09:31:45+00:00

    Just to confirm i have the Logitech C920 as well.

    I came to the harsh realisation that its quicker to enable my onedrive backup of my profile and copy my data to a spare drive and then wipe the pc.

    Trying to solve this issue took me hours.

    A backup and wipe took me 1 hour.

    Wish I could charge microsoft for my time.

    To confirm since a fresh start on my pc I have not had this issue even with the reinstallation of 1.3.00.30866.

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  3. Anonymous
    2020-11-24T08:58:52+00:00

    I've got 5 PCs on my network with the same issue

    All Windows 8.1 Pro running version 1.3.00.30866 64bit with external USB cameras.

    They were fine up until about a week ago. Uninstalling and reinstalling Teams seems to help for a short while

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  4. Anonymous
    2020-11-23T16:26:07+00:00

    Same issue.  Was working perfectly last week.  Now I cannot join or start a meeting with the camera activated without Teams crashing and reopening with a "glitch" message.  Then, when I attempt to log into the meeting again, it says I'm already signed in (on another device) and asks if I want to either add this device or replace it.  I can join a meeting successfully if the camera if off.  But if I try activate the camera once I'm in the meeting, the same glitch occurs.  (Using Canon EOS Web Utility)

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  5. Anonymous
    2020-11-23T15:38:41+00:00

    I have the same issue as described with the Canon Webcam utility. Worked perfect for months but with the latest update (1.3.00.30866) it just crashes. Camera works fine in other applications such as OBS. The camera works perfect in Teams on other computers that are not yet updated. 

    The latest version still works fine with my old Logitech C920.

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