Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

Anonymous
2020-06-19T10:31:01+00:00

Whenever I try to login to Teams I get this error, and it's really weird because once I was able to login but all my chats disappeared and I wasn't in the team I'm supposed to be. Teams used to work just fine on my computer until yesterday after I had to unplug my HDD and plug it back in (which shouldn't matter since teams is on my SSD). I have already tried clearing TPM on both windows and bios, deleting everything inside the NFC folder, disabling ADAL on the registry, rebooting, reinstalling Teams and some more. I can normally add the account to my windows accounts and use it on Outlook, but Teams just doesn't like it. Another weird thing is that in Chrome I can't access teams browser version (stuck on loading screen infinitely) but I can just fine in Edge. Teams mobile on my phone also works, I have no clue what's going on.

Edit: I don't know how but I managed to finally login. I don't know what caused it to work but I removed and readded my account to windows, uninstalled Office, tried again when I got the error on teams and logged in and all of a sudden it worked. If anyone has any idea of what could be the problem please answer in case it happens with someone else or again with me.

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Anonymous
2020-07-02T12:07:05+00:00

Hello Volks,

Problem solved; but not with the above Solution.

Here is what worked for me:

https://social.technet.microsoft.com/Forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016#:~:text=The%20error%20message%20%22Something%20went%20wrong%22%20along%20with,volume.%20Solution%3A%20Deleting%20the%20Contents%20of%20Ngc%20Folder.

in Short: Solution for me is to delete this Folder:

C:\users<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

(this Folder is generated new when you logon again...)

but nevertheless i had a strange behavior:

When i logged on for the first time after deleting the above mentioned folder a WINDOWS Question asks if

my Organisation can handle my (Windows)"Machine" with Button <OK> 

or with a small  Link Text: "No only want to login to this App".

If i hit the Button <OK> then i had the same Error Code 80090016... :-(

Second Try i hit the Link Text: "No only want to login to this App" and then

Windows is initializing the Teams-Window and Starts the App :-|

Great MS...

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  1. Anonymous
    2021-03-05T14:10:57+00:00

    Go to START > SETTINGS > ACCOUNTS > ACCESS WORK OR SCHOOL > REMOVE ACCOUNTS SIGNED IN HERE... Sign in from scratch, you should be able to sign in properly now (Heads up, avoid the headache and click "No, sign in to this app only" at the end).

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  2. Anonymous
    2021-03-08T11:38:07+00:00

    Most annoying thing ever. This problem pops up randomly and occasionally. Absolutely strange. I use (of course) several machines to access my customers systems, but once in a while, Teams spits out this problem. I once analyzed and applied several things including re-installation etc. but that didn't solve it. Now I have to deal with it (again). KR

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  3. Anonymous
    2021-03-16T15:47:30+00:00

    ****THIS WORKED****

    I had this issue after cloning/imaging my surface laptop 3 to a new surface laptop MS sent me since my 6 month old surface screen stopped working. This is a corporate laptop and not my personal so their are lots or programs apps and accounts in use. After imaging everything worked besides Microsoft Teams.

    Something went wrong

    Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

    I tried all the solutions out there but nothing worked I figured out a solution that worked perfectly!

    Open MMC as admin, add Certificates snap in but add it as computer account and choose local computer

    Open the Personal folder and then the Certificates folder

    I had two certificates with bunk "Issued To" entries however the "Issued By" entries correlated with Microsoft (something to do with my image not having the private key or something) deleted MS-ORGanization certs with incorrect "issued to" entries.

    Uninstall Teams then re-install and log in! (you might get a different something went wrong pop-up just hit continue and it will work you also might need to click the sign out option after clicking continue!)

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  4. Anonymous
    2021-03-30T17:07:38+00:00

    I found that when I get the issue that Windows doesn't allow my organization to manage my apps it's because I have not had the device join to Azure Active Directory.

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