Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

Anonymous
2020-06-19T10:31:01+00:00

Whenever I try to login to Teams I get this error, and it's really weird because once I was able to login but all my chats disappeared and I wasn't in the team I'm supposed to be. Teams used to work just fine on my computer until yesterday after I had to unplug my HDD and plug it back in (which shouldn't matter since teams is on my SSD). I have already tried clearing TPM on both windows and bios, deleting everything inside the NFC folder, disabling ADAL on the registry, rebooting, reinstalling Teams and some more. I can normally add the account to my windows accounts and use it on Outlook, but Teams just doesn't like it. Another weird thing is that in Chrome I can't access teams browser version (stuck on loading screen infinitely) but I can just fine in Edge. Teams mobile on my phone also works, I have no clue what's going on.

Edit: I don't know how but I managed to finally login. I don't know what caused it to work but I removed and readded my account to windows, uninstalled Office, tried again when I got the error on teams and logged in and all of a sudden it worked. If anyone has any idea of what could be the problem please answer in case it happens with someone else or again with me.

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Anonymous
2020-07-02T12:07:05+00:00

Hello Volks,

Problem solved; but not with the above Solution.

Here is what worked for me:

https://social.technet.microsoft.com/Forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016#:~:text=The%20error%20message%20%22Something%20went%20wrong%22%20along%20with,volume.%20Solution%3A%20Deleting%20the%20Contents%20of%20Ngc%20Folder.

in Short: Solution for me is to delete this Folder:

C:\users<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

(this Folder is generated new when you logon again...)

but nevertheless i had a strange behavior:

When i logged on for the first time after deleting the above mentioned folder a WINDOWS Question asks if

my Organisation can handle my (Windows)"Machine" with Button <OK> 

or with a small  Link Text: "No only want to login to this App".

If i hit the Button <OK> then i had the same Error Code 80090016... :-(

Second Try i hit the Link Text: "No only want to login to this App" and then

Windows is initializing the Teams-Window and Starts the App :-|

Great MS...

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  1. Anonymous
    2021-05-25T15:06:15+00:00

    Microsoft kept asking me to log in and is giving me an email address with the vip on it ( i forgot the whole email) which I have seen since installing Microsoft, as an option to log in to..  I deleted that and now all my microsoft apps are working fine.

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  2. Anonymous
    2021-05-25T14:52:44+00:00

    Yup, this worked for me... please close all MS apps (Skype, Outlook, Teams, etc) before deleting the folder.

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  3. Anonymous
    2021-05-12T07:05:33+00:00

    Thank you for the steps.. 

    But I would like to know what to do if we have 300 systems throwing this TPM error..?

    It will be a lot of manual work for me as an admin going to each system following the steps..

    Any help would be much appreciated!

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  4. Anonymous
    2021-05-11T10:27:20+00:00

    Hi - after an afternoon messing around with this all i found a fix that worked for me...

    1. Deleted the folder above....C:\users&lt;user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy - if you have a user that is working remotely and cannot log in as another user just delete as many of the subfolders as possible...
    2. Open the MMC as admin and add in the certs.
    3. Go to the top of the certs and expand out personal and go in there.
    4. In there there will be some certs with sid's against them. Delete those.
    5. Restart and see if Teams fires up.

    The above worked for me.

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