Microsoft Teams Error 80090016 "Your computer's trusted platform module has malfunctioned"

Anonymous
2020-06-19T10:31:01+00:00

Whenever I try to login to Teams I get this error, and it's really weird because once I was able to login but all my chats disappeared and I wasn't in the team I'm supposed to be. Teams used to work just fine on my computer until yesterday after I had to unplug my HDD and plug it back in (which shouldn't matter since teams is on my SSD). I have already tried clearing TPM on both windows and bios, deleting everything inside the NFC folder, disabling ADAL on the registry, rebooting, reinstalling Teams and some more. I can normally add the account to my windows accounts and use it on Outlook, but Teams just doesn't like it. Another weird thing is that in Chrome I can't access teams browser version (stuck on loading screen infinitely) but I can just fine in Edge. Teams mobile on my phone also works, I have no clue what's going on.

Edit: I don't know how but I managed to finally login. I don't know what caused it to work but I removed and readded my account to windows, uninstalled Office, tried again when I got the error on teams and logged in and all of a sudden it worked. If anyone has any idea of what could be the problem please answer in case it happens with someone else or again with me.

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Anonymous
2020-07-02T12:07:05+00:00

Hello Volks,

Problem solved; but not with the above Solution.

Here is what worked for me:

https://social.technet.microsoft.com/Forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016#:~:text=The%20error%20message%20%22Something%20went%20wrong%22%20along%20with,volume.%20Solution%3A%20Deleting%20the%20Contents%20of%20Ngc%20Folder.

in Short: Solution for me is to delete this Folder:

C:\users<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

(this Folder is generated new when you logon again...)

but nevertheless i had a strange behavior:

When i logged on for the first time after deleting the above mentioned folder a WINDOWS Question asks if

my Organisation can handle my (Windows)"Machine" with Button <OK> 

or with a small  Link Text: "No only want to login to this App".

If i hit the Button <OK> then i had the same Error Code 80090016... :-(

Second Try i hit the Link Text: "No only want to login to this App" and then

Windows is initializing the Teams-Window and Starts the App :-|

Great MS...

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  2. Anonymous
    2020-08-20T14:58:36+00:00

    Excelente aporte, te agradezco mucho compartir la solución, había intentado de todo pero solo esto me funcinó...Mil gracias.

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  3. Anonymous
    2020-08-06T08:39:12+00:00

    I use a Lenovo P1 which I have switched couple times in last weeks as the computer was on repair. But I kept using same ssd in a replacement P1 (same model, same everything). And of course I got this error. But not when I started to use the replacement computer, but actually when I switched back to the original P1.

    My account is fine. I can use Office 365, I can login in Teams and use some of its functionality. But I cannot use voice calls on the P1.  I can use voice calls from my phone installation of Teams. 

    The problem is obviously connected to dependency of the software to the underlying hardware; specifically improper/inflexible initialization of a trusted computing hardware. Reinstalling everything will help. Buying a new computer will also help.

    And all because encrypting a video stream with AES or whatever TLS uses these days just isn't enough of security. No, you have to use "Trusted Platform" for no other reason than having a spying backdoor in the case if I join ISIS while I still keep paying Microsoft corporate teams account. Well I guess in that case Trusted Platform has some merit.

    Great job Microsoft. Great job!

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  4. Anonymous
    2020-07-17T03:26:00+00:00

    Still not working

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