Bluetooth Headset not working with teams.

Anonymous
2020-06-07T05:33:44+00:00

I have a pair of Bluetooth Skullcandy Hesh 3 Headphones, and they have 2 connections with my laptop.

1)Hesh 3 Stereo

2)Hesh 3 Hands-Free AG Audio

When I use Hands free AG Audio, there is some static disturbance. When watching videos, stereo option gives great sound quality but for some reason it doesn't give any sound during a meeting in teams. In device settings during a meeting, once I choose Hesh 3 Stereo, the voice just stops.

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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  1. Anonymous
    2022-10-20T11:50:56+00:00

    a similar problem with Sennhieser Momentum 3 wireless earbuds - the solution for me on a Sony Xperia1iii phone is to edit the bluetooth settings and turn off "HD Audio:Qualcomm aptX Adaptive audio" and disconnect and reconnect to the earbuds.

    Not good but it's a workaround...

    Who is at fault here? Sennhieser, Sony or Microsoft? who knows.... I do know they will all blame each other :-(

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  2. Anonymous
    2022-10-06T16:40:43+00:00

    Thanks! I'll give this a try!

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  3. Anonymous
    2022-08-10T08:48:02+00:00

    This worked for me...

    1. Unpair headset
    2. Right-click start menu and open Device Manager
    3. Expand Bluetooth
    4. Right-click Microsoft Bluetooth LE Enumerator and disable. It will give you a warning about devices not working. Unless you have devices that require Bluetooth low energy, it will be okay. Leave the other one (without LE) enabled.
    5. Pair your headset
    6. Enjoy

    Thank you so much! This worked like a charm! I hope this helps others with the same issue. 

    This is the best solution out there! Solved issue with Edifier X3 BT Headphones!

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  4. Anonymous
    2022-08-01T10:37:21+00:00

    Hi,

    i am using WF-XB700 (Sony) for my teams call,

    when i use the option

    Speaker

    Headset (WF-XB700 Hands-free AG Audio) (Bluetooth)

    Microphone

    Headset (WF-XB700 Hands-free AG Audio)

    i am only to hear in 1 speaker (left side during the conference calls )

    any reason why ?

    Headphones(WF-XB700 Stereo) (Bluetooth) - does not work.

    Can somebody help ? its quite irritating to listen in 1 ear and reply to prospective clients.

    Regards,

    Tejas Candade

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  5. Anonymous
    2022-07-26T14:38:06+00:00

    This worked for me...

    1. Unpair headset
    2. Right-click start menu and open Device Manager
    3. Expand Bluetooth
    4. Right-click Microsoft Bluetooth LE Enumerator and disable. It will give you a warning about devices not working. Unless you have devices that require Bluetooth low energy, it will be okay. Leave the other one (without LE) enabled.
    5. Pair your headset
    6. Enjoy

    This did not work for me. FYI, it's also a problem with Webex on Windows 10 and 11. I believe this is a problem in Windows not Teams.

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