Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

68 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-12-07T16:36:16+00:00

    Found the work around till Microsoft fixes it via update -->

    https://feedbackportal.microsoft.com/feedback/idea/83697ca5-6d79-ec11-8d21-0022482779ae
    Please     take a minute to go vote and add comments

    when in MS teams call and you wnat to go in mute-->you have to go to the MS teams Device settings and change the same to the default system microphone

    Example my laptop has realtek microphone when you are going into mute change the microphone from OpenMove to the default Laptop one and mute your self.

    When you want to talk then just unmute and talk via system microphone or chage the microphone to OpenMove.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-12-12T15:36:51+00:00

    This solution works perfectly and was likely a default setting changed by windows. When I started using my Aftershokz headphones, they worked fine until 'an update'. One simple button clik by following the above poster instructions.

    Headphones keep beeping every 5 seconds while on mute [SOLUTION] : MicrosoftTeams (reddit.com)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-12-13T18:36:41+00:00

    So if you still have this issue this is what I did. When you mute your Aftershokz headset on teams and start to hear the beeping. Press and hold the volume + and - down together for 2 seconds. This will unmute your headset but not unmute from teams

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-12-13T18:48:25+00:00

    That is a one time solution. If you want to unmute on Teams and then mute again you have to go through that process all over everytime you mute and unmute. Very inconvenient. Also, mine stopped working for muting the mic on the Shokz, not sure what happened there.

    Something that I did find, if you go into Teams, devices, and change what device you use to be something other than the Shokz mic, it will stay that way and now I just use the mic on my pc.

    Microsoft, come up with the fix, it can't be hard, stop allowing Teams to change the hardware mute.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-12-13T18:49:40+00:00

    This did not work for me

    Was this answer helpful?

    0 comments