Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-11-04T14:05:11+00:00

    I have this exact same problem, and it's maddening. However, it only started quite recently, within the past month or so.

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  2. Anonymous
    2022-11-01T17:05:45+00:00

    THANK YOU SO MUCH! This fixed the issue with my After Shokz headset and the annoying mute on/off and beeping noise!

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  3. Anonymous
    2022-11-01T16:43:31+00:00

    Yes, but that also unmutes the team call.

    A year ago I could mute the teams call and it would stop the mic from sending and sound into the teams call but, my headset would still be unmuted. This would stop the headset from beeping. Microsoft changed something and now if I mute teams it also mutes the headset.

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  4. Anonymous
    2022-11-01T16:20:36+00:00

    With your aftershokz headset, press and hold the volume+ and volume- buttons simultaneously for two seconds while on a call with the mic muted. Audrey will say “Mute Off.”

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    6 people found this answer helpful.
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  5. Anonymous
    2022-11-01T15:40:39+00:00

    The fix I have found is to use the web based MS Teams. The Desktop App appears to have had an upgrade that is causing this...

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