Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

68 answers

Sort by: Newest
  1. Anonymous
    2022-12-01T15:27:19+00:00

    That works, but every time you have to talk on the call you un-mute , the setting gets undone and the beeping starts again.

    I recently noticed that my Jabra also started having the same issue.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-12-01T03:25:11+00:00

    during the teams call. press volume + and volume - at the same time to unmute. need to do this for every call but can fix the "on-hold"/beep sound.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2022-11-29T17:08:38+00:00

    Hello

    This tip seems to have fixed the issue for me:

    "The fix is to go to Control Panel > Devices and Printers > [Your device] + RMB > Properties > Services > UNTICK "Périphériques contrôlables à distance"

    Sorry it is in french perhaps it is "Remotely Controllable Peripherals" or "Remotely Controllable Device"

    This is the 2nd item in a list of 4

    Regards

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2022-11-28T05:15:40+00:00

    I found this to be helpful if anyone is still having this issue. It seems the automatic gain control affects the auto-mute functionality if the device has it. A volume that is too low will trigger the auto-mute to occur.

    https://richardbloomfield.blog/2021/12/my-ear-buds-keep-auto-muting-themselves/#comment-1903

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2022-11-24T17:06:38+00:00

    I found one workaround which is similar to using the MS teams in Chrome,

    Connect to the MS teams call from your phone, I did that to test and found that from my S20FE android, MS teams I can join the same call and the beeping is gone.

    Hence this is a issue with MS teams app on Windows 10

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments