Aftershokz headset alerting me that my Teams call is muted

Anonymous
2022-05-05T12:58:09+00:00

I have the same question posed in this previous thread, but the solution hasn't worked for me. https://answers.microsoft.com/en-us/msteams/forum/all/double-beep-when-muted-on-teams-aftershokz/d67018d1-7081-4acf-b688-bf947a524058?page=1

In short, no matter how I try to mute my mic, the headset tells me mute is on and double-beeps every few seconds. It happens if I mute the call, mute in call settings, or even if I simply mute in my laptop's sound settings.

Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful. I'm hoping someone here has a workaround.

This problem cropped up last fall, went away, and now is back.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2022-05-10T06:32:12+00:00

    Hi, JS.365

    It seems your words "Teams does NOT alert me that I'm muted if I use a different headset or no headset -- only using the Aftershokz headset. This is an Aftershokz problem, not a Teams problem, but Aftershokz tech support has been unhelpful." confused me.

    Back to your issue, please be kindly to navigate to your Teams Web App to see if there's a same issue or not.

    Also, please be kindly to update your desktop client into the latest version and share it with us that it will help us to test it.

    Please feel free to contact us if there's an update.

    Kind Regards,

    Zed

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  2. Anonymous
    2022-05-09T16:35:03+00:00

    Hi,

    Just wanted to follow up with information that suggests this may be a Teams problem after all. I just got off a Zoom call where I could mute my headset without any notification that it was muted.

    If it happens with Teams but not with Zoom, Teams must have something to do with it.

    Can anyone suggest the Teams setting that is causing this to happen?

    Thanks!

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  3. Anonymous
    2022-05-05T22:27:49+00:00

    Hi, JS.365

    Thanks for posting in our community.

    According to your description, the issue of your concern that your Aftershokz headset muted after double-beeps.

    Unfornately, this is the issue of Aftershokz headset devices typically. We can not do so much for you.

    For my suggestion, you need sticking with Aftershokz headset's support and looking for a workaround (or get refund)

    Again, I totally understand this is would be annyoing, but I'm afraid that we have no better suggestions in this case.

    Thanks for your time and your understanding would be highly appreciated.

    Have a nice day.

    Zed

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